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Can you Consider Smart Commu as Scammers?

karenko · 7 · 2743

karenko

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on: Feb 10, 2014, 03:05 PM
Hi everyone, just a quick thought. As we know all. Smart Communications is known for its nakaw load feature. Can we consider them as scammers?

For me it's a yes, since what they are doing is not doing good to us. What do you think?


Market_Market

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Reply #1 on: Feb 10, 2014, 07:27 PM
Can you post more details regarding this?
I am a Globe user so I am not familiar with this "nakaw load" feature.
Does this mean your account balance goes down without any activity on your end?


jmces

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Reply #2 on: Feb 11, 2014, 08:55 AM
you can email tweet or message them via fb, send your mobile number then the time of loading if you are prepaid, then the time when your load got depleted, you may also want to check if you are subscribed to any kind of package or alerts. if you have evidence that you have been scammed you can always report to ntc.


wilch23

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Reply #3 on: Feb 15, 2014, 10:57 AM
you can email tweet or message them via fb, send your mobile number then the time of loading if you are prepaid, then the time when your load got depleted, you may also want to check if you are subscribed to any kind of package or alerts. if you have evidence that you have been scammed you can always report to ntc.

Question is will you get a response this way?


lemreyes

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Reply #4 on: Feb 15, 2014, 11:36 AM
Question is will you get a response this way?

Don't know about SMART, but when I ranted about Globe on twitter... customer service responded. :D


firstandlast

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Reply #5 on: Jul 29, 2014, 04:09 PM
I've just posted my concern to other forum entitled "smart load a scam?".
I think the best way is to post all this problems sa social media para ma-alarm ang Smart.
Their lines are always busy and I cannot spend all my time calling their lines.
Very bad customer service.
Wala din akong fb kasi wala din akong time.
But I have small time para i-post dito sa forum itong concern.
Sana marami pang mag-voice out ng kanilang complain sa Smart dito.
To NTC, GMA, ABS-CBN, and TV5, pls. investigate.


jmces

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Reply #6 on: Jul 29, 2014, 05:06 PM
Question is will you get a response this way?

social media = sensitivity 10 :D they have bots screening tweets and mentions online with an SLA of i think 24 hrs, its faster than email or if you know someone (department heads or higher) email customer service and cc the big guy  :D


 


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