@creativemix - I'm of the impression na for every withdrawal after the 3rd time, may charge
Hay, I'm beginning to think that the Eon card isn't worth it. I've had it for two months and it still doesn't work. The customer support line doesn't work either. Meron na bang naka-contact sa kanila in the last week or so?
I was, however, able to contact the branch where I got my card. Like I mentioned in previous posts, I can't add the card to my PayPal and I can't withdraw my money from the ATM. The lady I spoke with was nice enough and asked me pertinent questions about my problems before explaining.
I don't know what your branch manager (or whoever entertained you when you got your card) told you but here's what I got:
- Upon getting the card, wait for its activation (forgot how long, mga 1 week ata?)
- Deposit money (if you haven't already)
- Withdraw the money or at least use the card in one transaction
- Change the PIN (DO NOT change the PIN before using the card)
- Enroll in online banking and wait for confirmation
- Add to your PayPal
Apparently, the card gets blocked for some reason if the old PIN was changed prior to being used for any transaction (but truthfully, I think this shouldn't be the case but who am I to argue with the bank employee who knows how their system works and I don't?). I was told that I need to request for a card replacement from the branch, which will take 1-2 weeks before I get it... and there's a replacement fee of P150
The lady says she'll check muna my online account before requesting for a replacement. I wonder if the unblocking thing the customer service will do works for ATM issues too? Sana ma-contact ko sila *sigh*