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It’s Valentine’s Day but I’m not in the mood to give love to Xoom.com.

Last Sunday I used Xoom, the money transfer service, to send PayPal funds to a recipient in the Philippines. Yesterday I received an email notification that they are canceling my transaction and refunding my funds.

This was the first time it happened to me,but then again, this was only my second transaction with them. Last week, I made exactly the same transaction without a hitch. I sent PayPal to the same recipient and the funds were deposited to her bank account in just one day. Now, that’s really zoom, zoom, zoom.

But this latest transaction was not. Yesterday, two days after I initiated the transfer request, it got canceled without any explanation. They wrote that the transaction supposedly violated their Terms of Service (TOS). But what exactly this TOS violation was was never explained.

It’s Valentine’s Day but I’m not in the mood to give love to Xoom.com.

Last Sunday I used Xoom, the money transfer service, to send PayPal funds to a recipient in the Philippines. Yesterday I received an email notification that they are canceling my transaction and refunding my funds.

This was the first time it happened to me, but then again, this was only my second transaction with them. Last week, I made exactly the same transaction without a hitch. I sent PayPal to the same recipient and the funds were deposited to her bank account in just one day. Now, that’s really zoom, zoom, zoom.

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But this latest transaction was not. Yesterday, two days after I initiated the transfer request, it got canceled without any explanation. They wrote that the transaction supposedly violated their Terms of Service (TOS). But what exactly this violation was was never explained.

It’s Valentine’s Day but I’m not in the mood to give love to Xoom.com.

Last Sunday I used Xoom, the money transfer service, to send PayPal funds to a recipient in the Philippines. Yesterday I received an email notification that they are canceling my transaction and refunding my funds.

This was the first time it happened to me,but then again, this was only my second transaction with them. Last week, I made exactly the same transaction without a hitch. I sent PayPal to the same recipient and the funds were deposited to her bank account in just one day. Now, that’s really zoom, zoom, zoom.

But this latest transaction was not. Yesterday, two days after I initiated the transfer request, it got canceled without any explanation. They wrote that the transaction supposedly violated their Terms of Service (TOS). But what exactly this TOS violation was was never explained.

It’s Valentine’s Day but I’m not in the mood to give love to Xoom.com.

Last Sunday I used Xoom, the money transfer service, to send PayPal funds to a recipient in the Philippines. Yesterday I received an email notification that they are canceling my transaction and refunding my funds.

This was the first time it happened to me,but then again, this was only my second transaction with them. Last week, I made exactly the same transaction without a hitch. I sent PayPal to the same recipient and the funds were deposited to her bank account in just one day. Now, that’s really zoom, zoom, zoom.

But this latest transaction was not. Yesterday, two days after I initiated the transfer request, it got canceled without any explanation. They wrote that the transaction supposedly violated their Terms of Service (TOS). But what exactly this TOS violation was was never explained.

It’s Valentine’s Day but I’m not in the mood to give love to Xoom.com.

Last Sunday I used Xoom, the money transfer service, to send PayPal funds to a recipient in the Philippines. Yesterday I received an email notification that they are canceling my transaction and refunding my funds.

This was the first time it happened to me,but then again, this was only my second transaction with them. Last week, I made exactly the same transaction without a hitch. I sent PayPal to the same recipient and the funds were deposited to her bank account in just one day. Now, that’s really zoom, zoom, zoom.

But this latest transaction was not. Yesterday, two days after I initiated the transfer request, it got canceled without any explanation. They wrote that the transaction supposedly violated their Terms of Service (TOS). But what exactly this TOS violation was was never explained.

PayPal, another online payment system, at least provides reasons whenever they are reversing transactions or issuing a chargeback. Xoom, on the other hand, wants you to call their US-based Verification Team if you want to know the reason for the cancellation. Why they can’t or won’t include this reason in your member page or at least the email notification escapes me.

So what I did earlier today, Valentine’s Day, was to contact Xoom’s Verification Team in the US. I called them up three times — all within their announced business hours (before 5pm PST time, February 13) — but I never got to talk to anyone.

All I got were machine responses such as “Your call is important to us… blah.. blah..” and “We appreciate your patience. A customer service representative will be with you shortly.” Yeah right. I held on for 10 minutes before deciding to hang up.

A simple search in Google yields hundreds of similar Xoom stories. There’s one who complained about his transaction also getting canceled without any explanation and another who ranted about Xoom’s poor customer service.

I don’t heart Xoom and I’m sure I’m not the only one.

Got your own Xoom problem or story? Share them below!

Related forum discussion: Your Xoom.com Experience
PayPal, another online payment system, at least provides reasons whenever they are reversing transactions or issuing a chargeback. Xoom, on the other hand, wants you to call their US-based Verification Team if you want to know the reason for the cancellation. Why they can’t or won’t include this reason in your member page or at least the email notification escapes me.

So what I did earlier today, Valentine’s Day, was to contact Xoom’s Verification Team in the US. I called them up three times — all within their announced business hours (before 5pm PST time, February 13) — but I never got to talk to anyone.

All I got were machine responses such as “Your call is important to us… blah.. blah..” and “We appreciate your patience. A customer service representative will be with you shortly.” Yeah right. I held on for 10 minutes before deciding to hang up.

A simple search in Google yields hundreds of similar Xoom stories. There’s one who complained about his transaction also getting canceled without any explanation and another who ranted about Xoom’s poor customer service.

I don’t heart Xoom and I’m sure I’m not the only one.

Got your own Xoom problem or story? Share them below!

Related forum discussion: Your Xoom.com Experience
PayPal, another online payment system, at least provides reasons whenever they are reversing transactions or issuing a chargeback. Xoom, on the other hand, wants you to call their US-based Verification Team if you want to know the reason for the cancellation. Why they can’t or won’t include this reason in your member page or at least the email notification escapes me.

So what I did earlier today, Valentine’s Day, was to contact Xoom’s Verification Team in the US. I called them up three times — all within their announced business hours (before 5pm PST time, February 13) — but I never got to talk to anyone.

All I got were machine responses such as “Your call is important to us… blah.. blah..” and “We appreciate your patience. A customer service representative will be with you shortly.” Yeah right. I held on for 10 minutes before deciding to hang up.

A simple search in Google yields hundreds of similar Xoom stories. There’s one who complained about his transaction also getting canceled without any explanation and another who ranted about Xoom’s poor customer service.

I don’t heart Xoom and I’m sure I’m not the only one.

Got your own Xoom problem or story? Share them below!

Related forum discussion: Your Xoom.com Experience
PayPal, another online payment system, at least provides reasons whenever they are reversing transactions or issuing a chargeback. Xoom, on the other hand, wants you to call their US-based Verification Team if you want to know the reason for the cancellation. Why they can’t or won’t include this reason in your member page or at least the email notification escapes me.

So what I did earlier today, Valentine’s Day, was to contact Xoom’s Verification Team in the US. I called them up three times — all within their announced business hours (before 5pm PST time, February 13) — but I never got to talk to anyone.

All I got were machine responses such as “Your call is important to us… blah.. blah..” and “We appreciate your patience. A customer service representative will be with you shortly.” Yeah right. I held on for 10 minutes before deciding to hang up.

A simple search in Google yields hundreds of similar Xoom stories. There’s one who complained about his transaction also getting canceled without any explanation and another who ranted about Xoom’s poor customer service.

I don’t heart Xoom and I’m sure I’m not the only one.

Got your own Xoom problem or story? Share them below!

Related forum discussion: Your Xoom.com Experience
PayPal, another online payment system, at least provides reasons whenever they are reversing transactions or issuing a chargeback. Xoom, on the other hand, wants you to call their US-based Verification Team if you want to know the reason for the cancellation. Why they can’t or won’t include this reason in your member page or at least the email notification escapes me.

So what I did earlier today, Valentine’s Day, was to contact Xoom’s Verification Team in the US. I called them up three times — all within their announced business hours (before 5pm PST time, February 13) — but I never got to talk to anyone.

All I got were machine responses such as “Your call is important to us… blah.. blah..” and “We appreciate your patience. A customer service representative will be with you shortly.” Yeah right. I held on for 10 minutes before deciding to hang up.

A simple search in Google yields hundreds of similar Xoom stories. There’s one who complained about his transaction also getting canceled without any explanation and another who ranted about Xoom’s poor customer service.

I don’t heart Xoom and I’m sure I’m not the only one.

Got your own Xoom problem or story? Share them below!

Related forum discussion: Your Xoom.com Experience

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Topic Summary Keywords:

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  • Jim

    I stopped using xoom to transfer money to friends in the Philippines over a year ago. Two days ago I got 13 emails from xoom confirming transactions that had been made in 2008 to one specific person. I thought it was odd, but ignored them. Twelve hours later I got this email:

    “We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above. Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com.
    Very truly yours,
    The Xoom Compliance Team”

    Gotta love that “very truly yours” closing!!!! So anyway, I wrote back asking why this had occurred since I hadn’t even used the service in over a year. I also suggested that perhaps they had a systems problem that was suddenly generating useless emails.

    Last night I got another series of emails from xoom, this time for a different person I had sent money to. This time I wrote customer service and account compliance suggesting very strongly that they’ve been hacked or have some other serious SECURITY PROBLEM.

    I cannot get into my account because it has been terminated. Although, in some comic twist, I can reset my password, but then cannot sign in. Xoom is not a well-run business as the comments here will attest. But right now I’d be VERY CONCERNED about the security of your private and personal information on their server. Something very bad is happening at xoom.

    Cancel your account quick!!!

  • Steve

    Same thing happened to me as with Jim and I havent used their service in over 6 months, so I am wondering what is happening. In fact, I only used them 2 times. Anyone have any further updates?

  • http://www.happierabroad.com WuMaster

    This just happened to me too. I called their customer service. They said they’d investigate the matter, but came back saying the same shit.

    We should all file a report about Xoom at RipoffReport.com and the BBB website too.

    Have any of you tried creating another Xoom account?

  • Delilah

    I have experienced same problem with xoom.. it is true.. their customer support is very very poor..
    They have I guess a customer support from India. Very frustrating and business destroyer…

    So guys out there, if you have client outside and think to use xoom as money transfer service.. better not to do it. It’ll destroy your business..

  • MARICAR

    I need to know to any of you who encountered this same problem if your payment has been refunded?

  • lina

    same thing happen to me i provided all verification info needed still no resolution and no info why it was cancelled such inconvenience