I’ve always had this love-hate relationship with the Bank of the Philippine Islands (BPI).
In the past, I’ve ranted about their customer service, the ATMs that do not dispense cash, BPI’s smartphone iOS app which proved too tedious to download and my missing stocks in BPI Trade’s online trading platform.
I’ve been severely disappointed by them so many times, but they also provide me conveniences and perks that make me stay. Ours is indeed a whirlwind of a relationship but to this date, I can say I’m still generally satisfied with BPI.
Here’s another one of those stories that makes me like them.