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SM Advantage Card and Philam Accident Insurance Program




Today I received an email from SM Advantage Card (SMAC) informing me that I’ve been automatically enrolled into the Philam Personal Accident insurance Program.

The email states:

Greetings!

We are pleased to inform you that you have qualified, and have been enrolled, into the SM Advantage – Philam Personal Accident Insurance Program. Your coverage started last 08/15/07 and will end on 08/15/08. As token payment for this special benefit, we have deducted 20 points from your SM Advantage Card balance.

For only 20 points, the program provides qualified members with the following benefits:

  • Php 100,000 personal accident insurance coverage, 24 hours a day for 365 days, anywhere in the world.
  • Up to a maximum of Php 100,000 for permanent disability due to accident.
  • Also covers members while traveling on public/private transportation by air, sea and land (except motorcycle).
  • Death due to drowning, dog bites, snake bites, murder and assault also covered.
  • Accidental Burial Expense Reimbursement

If you feel that this Program is not for you, and that you would rather not be covered, you may Opt-out through either of the following:

  • by calling the Philam Insurance Hotline at (02) 528-5202, or
  • by filling up an Opt-out form at Costumer Service Counter of any SM Department Store, SM Hypermarket and SM Supermarket.

Your 20 points will be promptly credited back to your account should you choose to Opt-out from this Program.

For questions regarding your SM Advantage – Philam Personal Accident Insurance Program you may call the Philam Insurance Hotline at (02) 528-5202 or log-on to www.sm-advantage.com.

The use of negative confirmation — that is, “opt out if you don’t want it” instead of the positive confirmation (“enroll if you want to”) — is no doubt a cunning marketing strategy on SM’s part. For me, this is nothing but a direct attempt to force the Philam Accident Insurance Program down SM Advantage Card members’ throats and an indirect way of reducing SMAC points.

If you do not see it yet, this insurance product is not really for free. Since we spent P4,000 to get 20 SMAC points (since every P200 spent in SM is equivalent to 1 SM Advantage point), we technically paid P4,000 to get that unsolicited Philam insurance.

It is a valuable benefit indeed, especially to those without insurance, but why did coverage start in August 15 last year and I was informed only 9 months later — when there are only 3 remaining months in my insurance coverage?

What if I figured in an accident, say, in August 16 last year? I was already covered then by insurance but how would my beneficiaries get anything if they and I myself didn’t know I was insured?

Nice try, but I’m not falling for it.

Since I already have a life insurance policy with Ayala Life, I don’t think I need this Philam Accident Insurance anymore. So first thing in the morning tomorrow, I’ll call SM Advantage to opt out of this promotion.

If you were similarly entered into this Program, think twice if you really want to join. As for me, I think I can better spend my 20 SM Advantage points somewhere else.







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24 thoughts on “SM Advantage Card and Philam Accident Insurance Program”

  1. leela says:

    i’m impressed. i also just received the same message and it’s already on the PMT site. =D

  2. cynch says:

    finally something worthwhile na naisipang ibigay in exchange of the points. i was just contemplating about the point system of most of the restaurants/malls/bookstores have, iniisip ko na walang kwenta ung mga kapalit so hindi ko ginagamit ung advantage card ko kahit meron ako, pro sa nalaman kong ‘to, im going to start earning points, im gonna spread the word about this…tnx for posting this article

  3. cynch says:

    ay one year lng pla , i thought life insurance, hay never mind

  4. leela says:

    cynch, binawasan ng 20 points yung points natin because of the insurance.

  5. marou says:

    very unfair! why would they charge us (through points deduction) without asking our approval first? i noticed that philam has been very agressive in its marketing strategies, even to the point of relentless telemarketings. but i didn’t expect that sm would “conspire” in this marketing ploy. why would i be forced to get something that i don’t need? and why would i have to drag myself to any sm mall and line up just to get myself out of this “freebie” which i didn’t apply to in the first place?

  6. leela says:

    you can opt not to avail this promo and sm will return the 20 points. yun nga lang, may process pang susundin…

  7. investingpinoy.com says:

    thanks for the info! nice blog!

  8. James | PinoyMoneyTalk.com says:

    Yup we can opt out of the promo but what I can’t accept is the fact that they automatically debited our points without asking permission first. Like what marou said, it would be a hassle for someone to queue up in SM just to opt out of a promo you yourself did not want in the first place.

    I only have two words for this SM- Philam Insurance marketing campaign: Totally unacceptable.

    1. Lbalcasid says:

      I dont think i need this insurance since there are only 3 months left for 2011, I demand the SMAdvantageCard to return my 20 points which i can use for other purposes.

      Liling/Eulalia b. Alcasid

  9. leela says:

    i just received this email from SM Advantage, correcting a previous email. nakakainis lang na 1) binawasan nila ng 20 points card ko, 2) the promo started 9/15/2007 and they’re sending the notification only now?!

    =====

    Greetings!

    This is to correct the information that was given to you in our e-mail dated May 24, 2008. Your SM Advantage – Philam Personal Accident Insurance Program coverage started last 09/15/07 and will end 09/15/08, and not 09/15/08 – 09/15/09. As token payment for this special benefit, we have deducted 20 points from your SM Advantage Card balance.

    For only 20 points, the program provides qualified members with the following benefits:

    Php 100,000 personal accident insurance coverage, 24 hours a day for 365 days, anywhere in the world.

    Up to a maximum of Php 100,000 for permanent disability due to accident.

    Also covers members while traveling on public/private transportation by air, sea and land (except motorcycle).

    Death due to drowning, dog bites, snake bites, murder and assault also covered.

    Accidental Burial Expense Reimbursement

    If you feel that this Program is not for you, and that you would rather not be covered, you may Opt-out through either of the following:

    by calling the Philam Insurance Hotline at (02) 528-5202, or

    by filling up an Opt-out form at Customer Service Counter of any SM Department Store, SM Hypermarket and SM Supermarket.

    Your 20 points will be promptly credited back to your account should you choose to Opt-out from this Program.

    For questions regarding your SM Advantage – Philam Personal Accident Insurance Program you may call the Philam Insurance Hotline at (02) 528-5202 or log-on to http://www.sm-advantage.com.

    We apologize for any inconvenience which the earlier misinformation may have caused you. Rest assured that your concerns will be addressed accordingly.

    Thank you!

    SM Advantage

  10. Ruth says:

    Got the same email the other day and it angered me how they can be so devious! I don’t take things like that sitting down so I called the SMA hotline. Imagine my shock when I was told that I was covered since 2006 and that 40 points were already deducted from my account WITHOUT MY KNOWLEDGE! The CS rep had to gall to tell me it’s for my own good and that it is a privilege on my part. What crap.

    If you wanna know more about my succeeding actions (replied to the email, filed a formal complaint to DTI, was given bullsh*t answers, etc.) and how you can also file a complaint (perhaps DTI will finally take notice if more will speak up), please do read the posts about them in my site

    Thanks …

  11. katrina says:

    i experienced of hacking my sm advantage points last dec. 2007 and it almost 780 points according to the investigation it was only an error in one of the sm i cant tell where for the protection of the sm company, they promise to get back my points but until now no points added to my account. my question is how if my points hacked again what is the maintaining points balance of sm advantage card so i can qualify for the benefits.

  12. Charles Chamsay, Jr. says:

    I received a txt saying that I am now covered for accident insurance. PLEASE STOP IT I DID NOT APPLY NOR REQUEST THIS COVERAGE. I AM NOT INTERESTED AT ALL. this is the second time you have done this and truly please stop enrolling me without my permission. I said NO DURING THE FIRST CALL BUT GOT ENROLLED NOW IT”S HAPPENED AGAIN. Charles Chamsay, Jr.

  13. Ian says:

    I have just received a message a while ago from SMAC,notifying me that im now covered by this insurance(blah,blah,blah).First i did not enrolled with this insurance of philam-sm advantage card.
    And im not interested,too.So i was trying to call the said number but its so busy.Please get me back my points….

  14. Jonathan M. Micua says:

    Good Day fellows:
    Few weeks ago I received a txt msg. about my enclsuion in the insurance, just wonder because i coudnt recall signing or enrolling any insurance, however tnx for including me…Ironocally, i am not fully inform about the details of this isnurance please give me all the details. and just a question, few days ago I had a chance of checking the points i earned from my advantage card, I found out that i only earned at about 3hundred points, how could that be where infact my membership starts when the SM baguio opened since 2003. If i may recall i had it renewed one time and had it replace due tpo some damages. would it be possible that all points i earned is not transfered for during the replace and renewal?
    Hoping that you will answer all m y queries….more power and have a blessed Christmas.

  15. noel says:

    “If you do not see it yet, this insurance product is not really for free. Since 20 points are being used as “token payment,” a member is essentially shelling out P4,000 to “receive” the insurance (since every P200 spent in SM is equivalent to 1 SM Advantage point).”

    No, you spent that 4000 on your own, and then SM gave you 20 points, which is what, equal to 20 pesos? Thus you are only shelling out P20 not P4000. You can’t even buy socks for P20. Thus, insurance coverage of 100K for 20 points is a good deal.

    But I’ve heard a lot of nightmares about this SM Advantage thing, wherein the members aren’t earning enough points. But personally, I’m not so hot about earning freebies through SM Advantage, thus I’d rather take that insurance promo just for some added coverage.

  16. Grace says:

    I also got calls from agents informing me about this SM advantage and Philam life partnership.
    But in my case, it’s different. They told me that I will not be shelling out any amount if I confirm my application but I will be paying around P230/month in 1 year which they will charge in my credit card. Of course I refused. Obvious to be another marketing strategy.

  17. belinda says:

    im not interesting,pls back my 20points

  18. Concern Citizen says:

    Philamlife sucks! They’re desperate and very aggressive in their marketing strategy to deceive people with their stupid promos.

  19. Josieabejar says:

    i don’t understand what the others’ complaints are all about. in my opinion, sm as well as philamlife are doing their customers a big favor. imagine providing them accident insurance for a mere 20 points which if you opt to use in your purchases is equal to 20 pesos only. i see this as a way of sm in thanking their customers for patronizing their stores. actually i am covered up to may 2011 but this early i opted for automatic renewal by filling in a form which i submitted to sm advantage section in sm north edsa. dropping by their counter is not really a hassle esp if you are already in there shopping. just hoping that this is not just a scam but an honest to goodness way of giving back to sm clients the peace of mind that they deserve.

  20. Divayala2008 says:

    i just recieved a tx informing that i am now a member of sm accident insurance amounting to 100k,i dont understand,should i pay 4000 pesos to where?

  21. Ronron says:

    You spent 20 pesos for the insurance dear, not 4,000.

  22. Shop_001 says:

    hey can you back may 1,000 I’m not interested in your program..Back my 1000 pesos

  23. mary jane acesor says:

    pls pakibalik po nun kinuha sa aken n 2,138 pag k widraw ko 2200 nlng sweldo ko hindi ko n po kaylan n inuoper ninyo insurance n kala ko 1069 pesos lng ung ung nka saving dun at d n un madadagdagan pa.un pla every sweldo ko nk outo n cia ikakaltas ng bdo.pls d ko n ned ung insurance ninyo pakibalik po nman ng pera ko pls

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