(UPDATED!) How to renew or apply for new Philippine passport
Updated in 2017!
Here are the steps you need to follow in order to get the new dark maroon-colored Philippine e-Passport.
1. Set an appointment online.
Unlike in the past, you need not line up anymore for several hours just to renew or to get the new passport. Actually, an appointment beforehand is required and your application will not be processed if you do not have one.
Still, make sure you apply ahead of time because based on our experience, the appointment schedules get easily filled and the next available date may be months away. In our case, we applied for an appointment in early February and the earliest available schedule we booked was in late April.
There are two ways to set an appointment with the Department of Foreign Affairs:
- Set an online appointment here: DFA Passport Online Appointment System
- Call the DFA Appointment Hotline at (02) 737-1000 anytime from Monday to Saturday, 8 am to 5 pm
Metro Manila applicants can choose to apply in one of six DFA branches. Here are their addresses:
- DFA Manila – ASEANA (ASEANA Business Park, Bradco Avenue corner Macapagal Boulevard, Parañaque City)
- DFA NCR East – SM Megamall (7th Floor, Building C, SM Megamall, EDSA cor. J. Vargas Ave., Mandaluyong City)
- DFA NCR North – Robinsons Novaliches (Quirino Highway, Novaliches, Quezon City, 1118 Metro Manila; across SM City Fairview)
- DFA NCR North East – Ali Mall (Ali Mall Government Center, Level 2 Ali Mall, Cubao, Quezon City)
- DFA NCR South – Alabang (4th Floor, Metro Alabang Town Center, Alabang, Zapote Road, Muntinlupa City)
- DFA NCR West – SM Manila (5th Floor, SM City Manila, Conception St., Manila)
Those in the provinces may choose to visit the DFA regional consular office near them.
2. Prepare all required application documents.
Make sure you are ready with all required documents before showing up on your appointment date. The basic required documents are:
- printout of your Application Form (download link is emailed to you after completing the online application);
- at least one (1) government-issued ID to prove identity (may be driver’s license, SSS or GSIS ID, PRC ID, OWWA ID, etc.); and
- old passport (for renewal application)
There is no need to bring passport-size photos anymore because photo capture will be done at the DFA branch on your appointment date.
Take note that other documents may be required in the following cases:
- newly-married woman applying for the first time under the new surname
- spouse of a foreign national
- minors (below 18 years old)
- Muslim applicants
Complete documentary requirements for such applicants can be found here.
3. Show up on your appointment date with the required documents.
On your approved appointment date, make a personal appearance in your chosen DFA branch at least 30 minutes before the appointment time.
Present your printed application form to the Appointment Counter, get a queue number and wait for your number to be called.
Once called, proceed to the “Processing” counter where a staff will validate your application.
4. Pay the passport processing fee.
Once your application is confirmed, proceed to the “Payment” counter to pay the passport processing fee.
As of 2017, passport processing fee is P950.00 for regular processing (15 working days), while for express processing (7 working days), the fee is P1,200.00.
5. Proceed to “Encoding” section for photo and data capture.
This is the last step in processing your passport. Your photo is taken, your fingerprints are captured, and your basic personal information are stored in the system.
Unfortunately, this could last a few minutes or some hours if there are several applicants also waiting for their turn.
Some rules when taking the photo:
- No smiling!
- You must close your mouth, your teeth cannot show, and you must have a “poker-face” expression!
- Eyeglasses and contact lens must be removed.
- Look directly at the camera.
That’s it! They will then inform you when your passport will be ready.
6. Optional Step: Have your passport delivered to your home.
If you don’t want to pick up your passport in the DFA office, you may choose to have it delivered straight to your doorsteps.
Just pay the delivery fee in the “Courier” or “Delivery” counter before you leave the DFA premises. They will inform you about the exact date when the passport will be delivered to your place. Delivery usually takes 1-2 weeks after your application.
Some Frequently Asked Questions
What’s the difference between Individual and Group Appointment?
Individual appointment refers to a single applicant and a single slot reservation only.
For group appointment, applicants can range from a group of 2 to 5 and will be assigned different appointment codes.
Can I change my appointment date or the DFA application site?
You may change your preferred date and schedule via the “Reschedule” feature. Click on “Schedule Appointment->View Appointment” in the www.passport.gov.ph. Your received Appointment Code and email address is needed in order to View or Reschedule your appointment.
I did not receive any email notification.
Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your Junk or Spam folder. Check your spam folder for emails if no message appears in your Inbox a few minutes after you submitted your application online.
The system also advises that email addresses from Hotmail, Live, MSN, and Outlook will not receive email confirmation due to technical incompatibilities. Gmail or Yahoo! accounts are recommended for the time being.
It’s also possible that you did not receive an email confirmation because you submitted a wrong or invalid email address (see next FAQ).
I used a wrong or invalid email address.
If you submitted an incorrect or invalid email address, you won’t be able to receive the confirmation email which you’ll need to confirm your appointment and to receive your Appointment Code. Your reserved appointment will be cancelled after 5 days. Only after 5 days will you be able to re-apply.
The system says I already have an appointment but I did not receive any confirmation email or Appointment Code.
This happened to me when I applied. Apparently what happened was I mistyped my email address so upon submission of the form, I did not receive the confirmation email. Upon realizing this, I tried to re-apply but the system apparently recognized that I have already submitted an application and told me I already have an appointment. In such a case, you would have to wait 5 days for the appointment to be canceled. True enough, on the 6th day after I submitted my online application, I was able to apply again.
I don’t know my Appointment Code.
This is included in the email sent to the email address you submitted. Please check again the email you received.
Photo credits: Philippine Daily Inquirer, Rappler