(2019) PHL Passport: How to Apply or Renew Online in 5 Steps!
Are you a Filipino citizen looking to apply for a brand-new passport or to renew your old one? Here’s a simple step-by-step guide so you can get your Philippine passport right away.
Passport application is now done online, but you will have to check for available slots in the Passport Online Appointment website. Take note: there are only a few slots available per given schedule, which means there is no assurance that a slot will be available in your chosen appointment schedule.
Also, the DFA now requires payment of processing fee before you visit the consular office. This means you will have to make the payment beforehand. Details about the DFA Payment Centers are in our article List of Payment Centers for Philippine Passport Application Fee.
If you’re ready to apply for a new Philippine passport, simply follow our easy 5-step passport application guide below.
Step 1: Schedule an Appointment Online
Fortunately for all of us, gone were the days when we had to go to the DFA offices early in the morning and to line up for several hours just to renew or get a passport. With the DFA Online Passport Appointment website, we no longer have to queue for hours. However, an online appointment is required. (There are exceptions, though, and walk-in may be allowed so keep reading.)
Based on our experience, the online appointment schedules get easily filled up and the next available date may be one or two months away. Sometimes, it helps to refresh and reload the page to see if new slots on your preferred schedule have opened up. This happens because some other applicants cancel their slots.
Also, according to the DFA, slots are made available from 12:00 noon to 9:00 p.m. from Mondays to Saturdays, except holidays. This means new slots might be available to you during these times.
How to set a passport appointment? There are two ways to set an appointment — online and via telephone:
- Book an online appointment via the DFA Passport Online Appointment System
- Call the DFA Appointment Hotline at (02) 737-1000 anytime from Monday to Saturday, 8 am to 5 pm
Is walk-in application allowed? Regular applicants cannot simply walk in and apply for passport. An online appointment is required. However, there are exemptions to this rule.
Walk-in application is allowed and online appointment is not required ONLY for these applicants:
- OFW with proof of status, such as iDOLE OFW ID card, work visa, or employment contract;
- Senior Citizen with Senior Citizen ID;
- Person with Disability (PWDs) with PWD ID or visible disability;
- Solo Parent with Valid Solo Parent ID;
- Pregnant woman with medical certificate;
- Minor aged seven (7) years old and below.
If you qualify above, you may visit and avail of the Priority or Courtesy Lane at DFA Aseana, any DFA Satellite Office, or Regional Consular Office.
For Senior Citizen and PWD applicants, DFA allows one (1) companion to go with them who can also apply to get a passport via the Priority Lane, without need for online appointment. The companion must be an immediate family member (spouse, sibling, adult children, adult grandchildren, parents-in-law, and children-in-law) and must show proof of relationship. If the companion is not an immediate family member, the companion must present proof of travel arrangements (for example, confirmed plane or hotel booking) with the Senior Citizen or PWD applicant in order to be allowed to avail of the Priority Lane.
Take note that online passport appointment is FREE. The DFA is discouraging applicants from securing online appointment using fixers who charge a fee.
REFERENCE NUMBER FOR PASSPORT APPLICATION
When applying using the Online Appointment System, completely and correctly fill out all required information. When you reach the section “PROCEED TO PAYMENT”, take note of the Reference Number that will be sent to your email. You will need this Reference Number when making the payment in Step No. 2.
DFA BRANCHES IN METRO MANILA
Where to apply to get a passport? In Metro Manila, applicants may choose to apply in one of the following six (6) DFA branches. Here are the addresses of the DFA main office and satellite offices in NCR:
- DFA Manila – ASEANA (ASEANA Business Park, Bradco Avenue corner Macapagal Boulevard, Parañaque City)
- DFA NCR East – SM Megamall (7th Floor, Building C, SM Megamall, EDSA cor. J. Vargas Ave., Mandaluyong City)
- DFA NCR North – Robinsons Novaliches (Quirino Highway, Novaliches, Quezon City, 1118 Metro Manila; across SM City Fairview)
- DFA NCR North East – Ali Mall (Ali Mall Government Center, Level 2 Ali Mall, Cubao, Quezon City)
- DFA NCR South – Alabang (4th Floor, Metro Alabang Town Center, Alabang, Zapote Road, Muntinlupa City)
- DFA NCR West – SM Manila (5th Floor, SM City Manila, Conception St., Manila)
Those in the provinces and outside Metro Manila, meanwhile, may visit the DFA regional consular office near them.
Step 2: Pay the Passport Processing Fee
Starting 2018, all passport applicants are required to pay the passport processing fee before they make the personal appearance. Payment is done via DFA-approved payment centers such as Bayad Center, 7-11 Convenience Store, Robinsons Business Center in Robinsons Department Store, and USCC Western Union, among others.
Read our detailed article about payment centers in List of Payment Centers for Philippine Passport Application Fee.
When making the payment, present your Reference Number and keep the receipt that will be issued to you. Once your payment is confirmed, you will receive a Confirmed Appointment Packet in your email.
Click the link identified in the passport appointment packet sent to your email and print out all required documents that you must bring to the DFA consular office when you personally apply.
PHILIPINE PASSPORT APPLICATION FEE
The passport application and processing fee is P950.00 for regular processing. This means the passport will be released after 12 working days, regardless if the application was made in Metro Manila or the provinces.
If you need your passport asap, DFA also offers a faster option. The express processing fee is P1,200.00. For this expedited processing, the passport will be released after 6 working days (for applications in Metro Manila) and 7 working days (for applications outside Metro Manila).
For all passport applications processed on a Saturday, the processing fee is P1,200.00.
For all Philippine Foreign Service Posts, processing and release of passports usually take around 4-6 weeks.
Passport Application Fee and Processing Time
|Application Venue||Regular||Express (Expedited Processing)|
|DFA Aseana and Consular offices (within Metro Manila)||PHP 950.00|
(12 working days)
(6 working days)
|DFA Consular offices (outside Metro Manila)||PHP 950.00|
(12 working days)
(7 working days)
|Foreign Service Posts (outside Philippines)||US$60.00|
Step 3: Prepare all Required Documents
Make sure you are ready with all required documents before showing up on your appointment date. The required documents that all applicants must bring include:
- Checklist with your indicated schedule;
- Confirmed Application Form with the bar code, appointment reference number (ARN), and eReceipt number;
- Two (2) copies of the eReceipt;
- At least one (1) government-issued ID to prove identity (may be driver’s license, SSS or GSIS ID, PRC ID, OWWA ID, etc.); and
- Old passport (for renewal application)
The first 3 items are from the Application Packet sent to your email address. There is no need to bring passport-size photos anymore because photo capture will be done on-site at the DFA branch during your appointment date.
Also according to the DFA, the Postal ID, TIN ID, and Philhealth ID are NOT ACCEPTED as valid IDs when applying for a new passport.
Take note that other documents may be required in the following cases:
- newly-married woman applying for the first time under the new surname
- spouse of a foreign national
- minors (below 18 years old)
- Muslim applicants
Complete documentary requirements for such applicants can be found here.
Step 4: Make a Personal Appearance on your Appointment Date with the Required Documents
On your appointment date and time, personally show up at your chosen DFA branch a few minutes before the appointment time. Take note that personal appearance is required when making the application.
Present your documents to the reception or Appointment Counter, get a queue number, and wait for your number to be called.
Once called, proceed to the “Processing” counter where a staff will validate your application.
Step 5: Proceed to “Encoding” section for photo and data capture
Encoding is the last step in the processing of your passport. Your photo will be taken, your fingerprints will be captured, and your basic personal information will be stored in the system.
Unfortunately, this step could last a few minutes or a few hours if there are several applicants also waiting for their turn.
There are some strict rules when taking your photo. Make sure you follow them or your passport won’t be processed!
- No smiling!
- You must close your mouth, your teeth cannot show, and you must have a “poker-face” expression!
- Eyeglasses and contact lens must be removed.
- Look directly at the camera.
That’s it! The DFA staff will then inform you when your passport will be ready. This will also be written in the payment receipt which was given to you during payment.
Step 6 (Optional): Have your Passport Delivered to your Home
On the scheduled release date, go to the “Passport Releasing” counter of the DFA office where you submitted your application to pick up your passport. Just show your payment receipt to the person in the “Passport Releasing” section.
But if you don’t want to personally pick up your passport, you may choose to have it delivered straight to your doorsteps as well.
Just pay the delivery fee in the “Courier” or “Delivery” counter before you leave the DFA premises. They will inform you about the exact date when the passport will be delivered to you. Delivery usually takes 1-2 weeks after your application.
Frequently Asked Questions (FAQ) on Passport Application
What’s the difference between Individual and Group Appointment?
Individual appointment refers to a single applicant and a single slot reservation only.
For group appointment, applicants can range from a group of 2 to 5 and will be assigned different appointment codes.
Can I change my appointment date or the DFA application site?
You may change your preferred date and schedule via the “Reschedule” feature. Click on “Schedule Appointment->View Appointment” in the www.passport.gov.ph. Your received Appointment Code and email address is needed in order to View or Reschedule your appointment.
I did not receive any email notification.
Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your Junk or Spam folder. Check your spam folder for emails if no message appears in your Inbox a few minutes after you submitted your application online.
The system also advises that email addresses from Hotmail, Live, MSN, and Outlook will not receive email confirmation due to technical incompatibilities. Gmail or Yahoo! accounts are recommended for the time being.
It’s also possible that you did not receive an email confirmation because you submitted a wrong or invalid email address (see next FAQ).
I used a wrong or invalid email address.
If you submitted an incorrect or invalid email address, you won’t be able to receive the confirmation email which you’ll need to confirm your appointment and to receive your Appointment Code. Your reserved appointment will be cancelled after 5 days. Only after 5 days will you be able to re-apply.
The system says I already have an appointment but I did not receive any confirmation email or Appointment Code.
This happened to me when I applied. Apparently what happened was I mistyped my email address so upon submission of the form, I did not receive the confirmation email. Upon realizing this, I tried to re-apply but the system apparently recognized that I have already submitted an application and told me I already have an appointment.
In such a case, you would have to wait 5 days for the appointment to be canceled. True enough, on the 6th day after I submitted my online application, I was able to apply again.
I don’t know my Appointment Code.
This is included in the email sent to the email address you submitted. Please check again the email you received.
Information and Image sources: DFA Philippines, Philippine Daily Inquirer, Rappler
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