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  • Cferia

    Hello! I just opened an account with BPI Trade and already, I am finding it hard to contact customer service. I wish to inquire whether you have found your missing MBT shares with BPI. I found your blog post while searching how to transfer money to BPI. Now I am thinking whether I should just close the account and consider First MEtro. I hope you could get back to me on this. Thanks sir!

  • Racquel Colina

    omg…good thing i read your blog. i was planning to open an account with BPI Trade…tsktsk…this is very disappointing…thanks for sharing this

  • ianne

    thanks for this info, i was also planning to open an account with BPITrade, good thing i have read your article, thank you..

  • Owagancila

    to all commentor for this article! that’s only a competitor for BPI because at last he mentioned about CitisecOnline trading accout…A ridiculous one!hehehehehehe

  • Business

    I am a CitisecOnline investor.  So far, their website is quite easy to use.  However, they have to look into their customer service.  The lines are answered quickly, however, their agents can only help with basic stuff. I had to email to get an answer, but I was still not very satisfied with what they gave me.  The scenario:  I called customer service 3 x in a span of 6 months and I got the same (wrong, incomplete) answers.  I told them I wanted to know how much money I have, after investing for more than 1 year.  Agent said I’ll see it in my portfolio, under “total trade value”.  However, I insisted that is not the one, since that did not include the compounded interest earned.  I then emailed, and they replied to me attaching a “sample template” on how to compute my earnings.  I dont need a template, I need an actual computation with the actual amount.  For those in the know on LONG TERM INVESTING in stocks (NOT TRADING), is that really how it is in the stock market?  When do I know my actual total earnings, when I withdraw my money?  Thanks.

  • richard

    Graaaaabe! And to think that I was planning to open an acct with BPI Trade instead of CitisecOnline. Inisip ko kasi sa bpi nalang kasi syempre banko yan so mas reliable. Pero after reading this — total turn off to negative infinity :( choices ko rin panaman para sa SDA accts are Metrobank at BPI tsk, tsk, tsk but i’m seriously reassessing after reading this. Kaya ko ayaw sa citibank coz of their scandals (remember brian ang evp ng citibank sa chinatown na nagnakaw ng millions, plus scandal nila sa US), tapos bpi din pala kulang sa integrity natakot tuloy ako sa kanila :(

  • So annoying!!! I applied for my BPITrade account last Feb. 7… it’s now Mar. 1. I’ve already called them many times and it’s so frustrating that my account is still “being processed” or “non-existent”. I should’ve just gone with Citisec :( so disappointed since the other BPI services I use are pretty good.

  • Walang kwenta ang BPI Trade. I applied over a month ago and after many many frustrating phone calls (even after they already mailed and emailed me “welcoming” me to my new BPITrade account), I apparently still don’t have a BPITrade account and they can’t even tell me what’s the problem. So disappointing.

  • Awe Guro

    Buti na lang at nakita ko tong post na to.. naiinis kc ako sa phone bankers ng bpi.. ang ba bastos., imbes na akpo ang “Irate” sila ang “hi blood”. I have 2 bad experience with bpi phone bankers. Just 10 minutes ago I called their hotline to clarify regarding online transactions. Yung date kc hindi tama. Sabi nya basta daw nag fall ng saturday sunday at holiday ang transaction and posting would be the next banking day, maiiba din yung date ng transaction.. So ok I understand, sabi pero yung ibang transactions ko, didn’t fall on a weekend and hindi mag kakasunod and transactions. Please make I report regarding this matter.. sabi niya ok thank you for calling. Ang bastos, di pa ko tapos na nag go goodbye na tama ba yun.. akala ko she hanged up., I was waiting for her to talk., ako pala hinihintay nya mag salita, hindi pa tinanong kung na satisfy ako sa sagot nya.. ang sabi gumawa na sya ng report and thank you for calling daw. sa inis ko binagsak ko phone.. Hay di na ko uulit with BPI., 4 years na ko sa kanila., pero laging bastos ang mga phone banker.

  • Awe Guro

    Nag hahanap talaga ako ng forums regarding bpi.. If they don’t do something about their service, people would go to other banks.