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Review: SkyBroadband vs. SmartBro internet

Last week marked the third month I subscribed to SkyBroadband internet. As promised in the earlier article SkyBroadband internet trial review, I will post an update describing how the first three months of SkyBroadband subscription went.

First, let it be known that I was not paid to make this post and I am merely describing an objective experience with the two internet service providers (ISP) I have subscribed to in the past. I do not work and have never worked for SkyCable/SkyBroadband or Smart Corp. and will not get any benefit, in whatever form, by making this post.

With that disclaimer, let me share my experiences with both SmartBro and SkyBroadband.

SmartBro experience

When I was living in Quezon City until a few months ago, I used to subscribe to the SmartBro wifi internet service and paid P999 a month for a 1MB package. I was a subscriber for close to three years. I don’t remember anymore how the first years of service were but I know my internet connection was suffering badly during my last months with them.

My internet connection frequently experienced service interruptions, usually happening at least once a month. Service interruptions means losing the internet connection for several hours. After experiencing these frequently, I have accepted it as normal and I ultimately learned to deal and live with it.

I remember one time when I did not have internet connection for one whole day. I simply thought Smart was doing maintenance work. But the next day, internet connection still did not return so I decided to inquire with Smart’s Customer Support.

That’s when they told me that they updated their software (something about the Canopy) which affected my connection. It was annoying that I was never informed about the software upgrade and that I even had to call to find out why I did not have internet connection. They did offer to send maintenance guys to replace the canopy and perform software upgrade, but their available schedule was in two or three days. The problem was eventually solved but I did not have any internet connection for almost one week.

Worse, during the last months of subscription with them, I seem to experience very slow internet connection usually averaging only 0.20 Mbps. Here’s a screenshot of results of my SmartBro connection in April and May 2012.

SpeedTest results: SmartBro internet


I thought then that this was the best I could get for P999 per month.

SkyBroadband experience

In June this year, I moved to The Fort in Taguig City and subscribed to SkyBroadband internet. My application experience and first week with them was described in the article SkyBroadband internet trial review.

Three months later, today, I can say I’m still satisfied with the service. In my three months with SkyBroadband, I have rarely encountered any service interruption. Of course, there were a few instances of internet disconnections, but they would only last for several minutes, never more than an hour. Actually I have never contacted Sky’s Customer Support yet because I never had any need to do that.

What about internet speed?

For my 1.5 Mbps package costing P999 per month, I can say I’m pretty satisfied with the connection. On average, I’m getting 3 or 4 times the average speed I got from SmartBro. Specifically in July — technically my first month of subscription after the trial period — internet speed was averaging more than 1Mbps.

Of course, not everything was smooth-sailing. As seen in the SpeedTest screencap below, I had dismal 0.10 Mbps and 0.17 Mbps connection on September 30. The good thing, though, was that this does not seem to be the average speed performance.

In fact, while writing this post, I checked SpeedTest again and my internet connection clocked at 1.36 Mbps. Not bad.

Here’s a screenshot of my SkyBroadband internet connection in July, September and October 2012. Compare that with the speed performance of SmartBro in the previous screencap.

SpeedTest results: SkyBroadband internet


Again, let me reiterate that this is not a paid post and I am neither for nor against either SkyBroadband or SmartBro. I’m just a regular internet user and all I want is consistent, fast, and reliable connection.

I understand that internet speed is affected by a lot of factors — location, modem/router quality, time of usage, etc. — but in the end, it’s all about overall satisfaction.

After three months of subscribing to SkyBroadband, I can say I’m a generally satisfied customer. Let’s see if they will live up to this expectation in the future. I’ll post another update to monitor SkyBroadband’s speed and performance in the coming months.

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About this post: best broadband in the philippines, smart bro review, sky broadband speed test, smart broadband review, sky broadband 10mbps review

42 thoughts on “Review: SkyBroadband vs. SmartBro internet”

  1. Jonathan says:

    I’ve experience the same with my smartbro connection.. this review helped me a lot. I’m planning switch to skycable but decided to find some reviews on the internet. Well my smartbro connection really s**ks and to find out why, I checked their website and read about their “Fair Usage Policy” that seems to be service that gives customers a consumable of Gigabytes for their 1.5mbps connection speed which is I don’t know how much it was and if its per day or per month. After the customers consumed this Gigabytes, your connection will probably go down to at least 200kbps. My ping reached to the maximum of 3xxx ms between 8am – 11pm. but from 12am-7am the connection was really fast. That’s the time people are resting and sleeping.

  2. Guest says:

    I have been with SmartBro for 3 miserable years with an “unlimited” package (more later on that). Initially when I had connection problems, they would eventually repair them and I would get reasonable speeds. The past year PLDT has taken a more active role in administering SmartBro. When I complained of ridiculously slow speeds, I was informed that I was exceeding my use allowance. ???? I explained I had an unlimited package and was told that there was still a cap on usage. “Then it is not unlimited.” Yes, it is but it has a cap under “fair use” agreement. We can throttle your speed if we determine you are on the internet too often. WHAT??!!!??? I was then told that the package was for a single USER, not single address. ????? “This is nonsense, it is advertised as family oriented.” No, it is single user. THEN COMES THE INFURIATING PART! If I want “unlimited” without the restriction (read DATACAP) then I should purchase the DSL “unlimited” account, but it also has a cap on use!!! So there is “unlimited” wireless and “unlimited” DSL but both have caps on usage, one is just more “unlimited” than the other. Needless to say when my contract finally expires I will be leaving.

  3. itachi uchiha says:

    masaklap talaga ang experience kapag sa Smartbro tapos tali kapa ng ilang taon, well same goes to Globe. but luckily 4g area na located ang house namin so im getting a very good speed. speedtest 10mbs+ always kaya sinusulit na ang pag gamit download lang ng download…lol

  4. Jim Em says:

    You are lucky, I am stuck with Globe broadband on the island I live and during the day it goes down to like a 14.4k modem did back in the old days. After midnight it goes back up to acceptable speeds, but only download about 1/2 a megabyte a minute.
    I use a VPN to get around their 1gb a day limit.
    I downloaded, off download/CNET a bit meter and I can clearly see how Globe is manipulating the net. One would expect, with usage in the system, the internet speed to go up and down like hills and valleys, but with them, it suddenly jumps late at night to much faster speeds, then around 10am it drops off like jumping off a cliff at about 10am.
    I lived in China for 7 years and one would expect internet usage to slow down after school lets out when the gamers hit the internet by the millions till about 8pm. I had no problem with that. But with Globe it is clear they are manipulating the net for profit, to get people to sign up for faster speeds. It is so bad at times that it takes 1/2 an hour to just get my email, if at all!!! Plus in China there is no limit to the amount of downloading, whereas Globe (and Smart) have their fair use policy of 1gb a day download. I was told by a Globe representative that it is a national law, later to find out it is a company directive. She was guessing to make me shut up.
    Customer service is terrible, when I talk to a representative it is like they are reading the answers from a book, always the same answers, always ending with “sorry sir” which insults my intelligence when I am talking to a person who is not allowed, or can not think outside the box.
    If the people, in unison would tell the internet providers enough of the BS, the broken promises, the false advertising, the poor customer service and demand an internet for the people, things would change. But this is the Philippines and everyone accepts terrible service and false advertising without a complaint. I don’t,. but I am a foreigner and complain for all the chicken Filipino’s for them.

    1. Jd says:

      Lol dude… Being a foreigner in the Philippines you end up just sounding like an asshole because you can basically complain about everything. All true though. Customer service here is non existent and actual service delivery is a joke. It’s like living in a time warp. Pity that most consumers just bend over and take it, otherwise companies like Globe, Sky, PLDT etc. might change how they operate.

    2. Jim Em says:

      I am an asshole. I’ve lived in 4 countries and by a major league mile the Philippines is the worst I have ever come across. I can put up with a lot of crap, and have a lot of patience, but the internet problems here are a clusterphuk.

  5. Marks4IDMedic says:

    The Philippines has one of slowest internet speeds AND the most expensive internet rates in the Asian World. See GMA news for details. It’s a total shame. Imagine, many other poorer countries do a better job than this country. We must revolt/demand for change, simplification, and some serious improvements.

  6. Radiance says:

    I’m using Sky broadband now and it is really bad! You always have no internet for several hours up to 3 days. Their customer service is bad too. They give you the run around but never fix your internet problems. It’s hard to contact them. They make you wait and wait for a very long time before they answer and sometimes they don’t answer your call. You call their concierge which is useless because they don’t answer. You send them a text message and follow their key words to report internet signal problem but you only get a text reply thanking you for your message and that they will call you in 2 hours but they never do, sometimes you would get a half a ring and they will hang up right away before you get a chance to answer their call. That is so they can say that they called you and put it in their report. Technicians come and go but problem was never resolved. The technicians will make you wait for the whole day 9am to 6pm if ever they do come. They have no definite time when they will come so you have to wait for them the whole day. It’s very stressful, time consuming to contact them and very disappointing. Sky Broadband should stop getting more subscribers which is what they just want to do but they never fixed their internet problems for years. You are always offline with Sky Broadband for like 14 hours to a day and sometimes up to 3 days! And they don’t return your money or give you rebates for the days that they didn’t give you internet service. Can anyone give me feedback on the globe fibre optic home broadband and pldt home fibre optic broadband service and also globe and pldt home broadband? I’m looking to switch to another ISP. Please help. Thanks.

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