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After more than a month of posting hibernation, I’m finally back online. I recently moved to a condo at The Fort and, although I have already applied for an internet connection weeks ago, until now PLDT has not contacted me for an update. I followed up my application two weeks ago and PLDT told me my internet application is still being processed. If their slow processing is an indication of how slow my internet connection will be, then I think I’m better off looking for a new internet service provider.

I could have opted for the wifi internet plans of Globe, Smart, and Sun but unfortunately wireless signal is bad in our location because of a large column in the building that blocks signals making it difficult sometimes to even make a simple cellphone call. Fixed wired internet, therefore, is my only option.

Good customer service

The good thing is when I applied for a cable connection with SkyCable, the technical people who installed my cable were ready when I asked if I could try out Sky’s Broadband internet offering. First let me commend SkyCable for an unexpectedly good customer service. When I applied, they gave me a date when their people would come. I told them I prefer the morning sked so I won’t have to wait several hours and waste time.

SM delivery problems

I got annoyed three weeks ago when I bought a cabinet from SM Department Store. SM gave me a delivery date and I told them I preferred that the unit be delivered in the morning. They said they cannot guarantee the time. “Our delivery times are from 8 am to 5 pm,” the SM staff told me several times, which means I will have to wait from 8 am until 5 pm.

True enough, I waited from 8 am until 5 pm! On said delivery date, I did not leave the house in the morning waiting for the delivery to arrive. At 1 pm, I called them several times to follow up because I don’t want to waste more time. I kept getting an assurance the delivery was “on the way.” The part that they got right was that their delivery time is until 5 pm because the delivery did arrive at 4:45 pm! Sucks! Entire day wasted on waiting. I could have asked our guards to accept the delivery on my behalf but unfortunately the guards said the condo policy restricts them from accepting big, expensive purchases.

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SkyBroadband internet trial

Sky Broadband internet reviewAnyway, this post is not really about SM. Going back to the SkyCable guys, I was surprised when they were in my unit by 8:30 in the morning. After a few minutes of installation, cable was working well.

I remembered that SkyCable did offer in the past a trial run for their SkyBroadband internet so I asked if I can avail of the trial for me to see if I want to get a connection. They made a cellphone call to some agent in charge of our location and then informed me that the internet trial can be installed upon approval within 1 hour. That’s what good customer service is about. No need for me to visit a SkyCable office, no need to fill out forms, no need to wait days or weeks. Within 1 hour, my SkyBroadband trial is up and running. They told me that the trial is good for 15 days and on the 10th day, a customer service representative will call me to ask if I want to continue subscribing or not.

SpeedTest check

Now I hope I’m not beginning to sound like I’m recommending for SkyCable and SkyBroadband. I’m not doing that. In the first place, today is just the third day of my internet trial run and I cannot say for certain if Sky is indeed better compared to the current broadband offerings. In the last two days, though, connection has been fast and reliable. But then again, it’s always like that especially during the trial run right? I searched for SkyBroadband reviews online and found mostly negative comments. Common complaint was the fast connection during the trial period that will drastically drop to a minimum once you fully subscribe to them.

Using SpeedTest.net, I checked that my download speed today was 1.42 mbps. The plan I was trying out was offering up to 1.5 mbps so Sky is definitely trying to make a good impression during this trial run. I remember my previous SmartBro wifi plan offered up to 1 mbps but my connection’s average speed was stuck at 150-200 mbps.

I have no high hopes SkyBroadband’s high-speed internet will continue once I fully subscribe so I’ll update this post in the future so you can also see whether SkyBroadband, unlike PLDT or Smart, can indeed live up to their promise. If similar to what we’ve read before that SkyBroadband is just good at the start, then expect an additional negative review posted here.

Update (October 2012): Review — SmartBro vs. SkyBroadband internet

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  • Patrick Licaros

    BAD EXPERIENCE WITH SKYBROADBAND / SKYCABLE

    SkyCable has no customer service to speak of. Let me report that I have the same
    experience as Sheila Mae Concepcion. Last June 24, 2013 I availed of the free 15-day trial of Sky Broadband, having been informed by the technician who came to our house that at the end of the trial period SkyCable or its contractors will pull out the modem and return the Php2,000 deposit. Since I was not impressed with the speed when I compare it to PLDT, on July 8 I called SkyCable to request discontinuance of the trial.

    Pull out of the modem was scheduled on Monday, July 15, 2013, as per my conversation with telesales representative Christina. On that day, nobody from the company came or called.

    The next week I followed up and was promised that the pull out will be rescheduled to July 29. I begin to get irritated but give lousy SkyCable the benefit of the doubt. July 29
    came and went but still no one from this lousy cable company came or called.

    On August 5 I made another call to the lousy cable company and was told by agent Alex that the pull out will again be rescheduled to August 30–THAT’S 46 WORKING DAYS (from the date of first request) TO RETRIEVE A MODEM! Worse than that, Alex repeatedly advised me to just bring the modem to the lousy cable company’s main
    office in Ortigas Center, which is a 90-minute commute from my residence
    (one way) on any weekday. As of Sept. 1, 2013, no one, absolutely no
    one, from the lousy cable company has come to retrieve the modem and
    return my Php2,000 deposit.

    Here’s the warning to prospective subscribers of SkyBroadband:

    1. WHEN YOU DISCONTINUE YOUR FREE TRIAL, CONTRARY TO WHATEVER MAY BE PROMISED, EXPECT TO RETURN THE MODEM AND CLAIM THE REFUND OF YOUR DEPOSIT AT YOUR OWN EXPENSE, INCONVENIENCE, AND TIME.

    2. DO NOT TRUST ANY VERBAL OFFER OR PROMISE COMING FROM LOUSY SKYCABLE. Always insist on a written guarantee.

    3. MY EXPERIENCE WITH SKYCABLE SHOWS THAT THE COMPANY COULD’T CARE LESS ABOUT ITS SUBSCRIBERS. If in the future you encounter problems with their service or equipment, prepare for a response that will surely frustrate you.

    I hope this post will give you sufficient idea of what to expect when subscribing to SkyCable or SkyBroadband.

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