13 thoughts on “PayPal discourages phone calls to get Expanded Use Number”

  1. I emailed unionbank before I called them. Guess what? They didn’t know what EXPUSE was. I think it was because I was one of the first who applied for the EXPUSE number. I applied for mine June pa ata yun.

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  2. PayPal states “PayPal strongly discourages customers from calling their CREDIT CARD COMPANIES in order to obtain PayPal Expanded Use Numbers.”

    UnionBank is “not” a credit card company. The credit card company is VISA.

    Is this correct?

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  3. If I remember correctly (having handled calls for a payment processor, and then a bank), customers are advised to check their online banking account or wait for the credit card statement to get the expanded use number. They shouldn’t even call the bank (whether they used a credit card or debit card) to get the EXPUSE. Instead, the bank offers to send an updated statement.

    I didn’t know that the EXPUSE may be given over the phone until I called my card company last week to inquire on the statement that I hadn’t received. After I mentioned that I need the statement for the EXPUSE, the representative volunteered to give it to me over the phone. I wouldn’t want to get the agent into trouble so I asked, “Are you really sure?” There. I got the EXPUSE number over the phone.

    I think, as an added level of security, banks shouldn’t give it over the phone.

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  4. I guess UnionBank is not yet familiar with the complete process regarding PayPal accounts. Hopefully, they update their procedures soon enough before PayPal thinks they’re a security risk and ban them.

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  5. ^I don’t think it’ll go as far as that. The way I see it, PayPal discourages calling card issuers para hindi makulitan sa mga taong hindi makapaghintay ng EXPUSE number nila. Just imagine if PayPal says otherwise. Millions of people would be bugging credit card companies and issuers 24/7 for their EXPUSE number.

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  6. “In the past, EXPUSE Numbers were available in the online banking account of a UnionBank customer”

    yes i remember this. The “Visa Electron Inquiry”. this was how I got my EXPUSE number. I wish they would return this, as I was unable to add my EON card to Moneybookers (their verification system charges a random USD amount, and I need to tell them the amount). Unfortunately, Unionbank “has no facility to log foreign currency transactions on a peso denominated account” i asked why before they had that facility and now they didnt. my branch couldnt give me an answer.

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  7. i just sent union bank and email til now wla pa response.. but sana they will respond agad so that i will be spared from the agony of waiting for days to get a 4 digit number. duh!

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  8. How do we send money by credit card? There is always a limit no matter what the amount? Do we add funds to the balance using the credit card? We have a paypal account (but international) not paypal Philippines

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  9. Would anyone who has been a component with the program from the beginning mind sending me copies from the prior letters? I’m signed up now but unfortunately did not hear of this until now. Many, many thanks in advance.

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