For the past few months, HSBC has been running a promotional campaign to push their credit cards to the market.
From February 1 to May 31, for example, they are giving away a free Kenneth Cole Reaction Wallet and Key Fob to qualified individuals who apply for an HSBC credit card.
Previously they offered free Mango and Timex and Dunlop watches.
But some cardholders are complaining that it’s been months since they qualified, but they are still waiting until now to receive the gift items.
Some PMT Forum members have shared their experiences in a discussion thread in the PMT Forum.
Says PMT member mehriels:
I really don’t know how to express my inis with the customer service of HSBC. This is because i am entitled to a free Mango watch as my card application was approved last January pa. Guess what, hanggang ngayon wala pa rin sa ‘kin yung voucher and I have to make follow-ups pa just so mas mapapabilis ang pagpapadala sa ‘kin.
Ang dami nilang reasons kesyo na-return to sender (e ni hindi man lan nila ko in-inform na ganun, nung tumawag ako saka ko lang nalaman na ganun at isa pa yung bill ko d nare-return to sender). Tapos 2-3 weeks daw delivery after ma-dispatch voucher. Super kainis sila. And then a week after ako mag-follow-up, hangang ngayon they are asking me to wait e malapit na matapos ang redemption period. Bakit nman ganito ang HSBC?
Sa akin naman ‘yung dating Timex and Dunlop watch promo nila. May voucher nga palagi pero wala namang stocks…
HSBC credit cardholders, are you having the same problem?