Discourteous bank managers and staff of BDO

July 18, 2008

Stocks, Mutual Funds, Forex, Finance Philippines

Make Money Online, Stocks, Mutual Funds, Philippines

In this day and age, can you really judge a person’s financial capability based merely on appearance?

Some staff of Banco de Oro (BDO), one of the country’s leading banks, seem to think they can.

Several PMT members narrated in the forum’s Discriminating BDO bank manager thread how they were treated differently or, worse, badly just because they visited a BDO branch with an “unprofessional” attire or look.

PMT member silensyo recounts his experience:

I went to BDO Bagtikan branch and tried to apply for an account. I was wearing short pants, plain t-shirt, and having a bad hair day.

I only had my TIN card and company ID in hand, which is an acceptable “valid id” according to their policy.

The teller checked my IDs, looked at me from head to foot, proceeded to ask her manager if my ID’s were acceptable. The manager did the same thing, looked at me sizing me up as if I was a suspicious person.

After a few seconds, she uttered “may mas malapit na BDO dun sa company nyo, dun ka na lang magopen” (“there’s a branch closer to your company’s office; go open an account there”).

So there I was, quite shocked about the impolite remark but still remained peaceful and said to her that I live near the branch and that I prefer here instead. The manager insisted and told me that I must present a certification of employment instead.

So there, feeling very disrespected by the actions of these people, I decided to leave the branch.

BDO does “find ways” to annoy their current and prospective clients. Tsk, tsk…

Got a similar story? Tell us in the discussion thread Discriminating BDO bank manager.

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Written by James | PinoyMoneyTalk.com · Filed Under Banking and Insurance

Join the discussion! Post a comment below

Mike Suria

Sorry to burst everyone’s bubble here but it’s standard procedure. People who work in banks usually get their first impression of the client by how they look. Yes, very rude, insensitive and judgmental but that’s how they do it. SOP.

However, the bank people should’ve been tolerant and gracious though despite the client’s appearance. Respeto rin dapat. They should always treat anyone who comes through their door as a prospect.

Peace!
Ron_paul23

well… i do believe s saying na there’s always time for everything…. time to be untidy and to be tidy…. sana let’s observe the proper dress code sa bawat lugar na pupuntahan natin to gain respect…. hindi extension ng house naten ang bangko….
officeboy 24

Well, in my experience with BDO, there are three branches inside SM fairview. I had dealt with two other branch which I find their staff and managers are accomodating and nice to all customers/clients visiting them. However, I find the staff and managers of the third branch as rude. I do not know why pero preho lang naman na BDO…
MiguelReyes111

This may not be really In-Topic , BUT I also have a very traumatic experience with BDO – as we know they have this LOGO saying WE FIND WAYS!! – convincing and quite inspirational for some – so as for my personal preference I believe and chose them for financing my 2010 FORD EVEREST!!

- AND THERE came my nightmare when I failed to pay 2 months – they actually told me that I am on my DUE of the payable for the UNIT – THEN they required me to pay the whole amount na WHICH is 1.3M — buddy — its “1.3M” – they require me to pay that or HATAK the UNIT – sounds a stupid deal for someone like me which can only afford 25 to 27k monthly - ” KAYA KA NGA NAG-FINANCING EH” – kasi you cannot afford millions di ba?

- GUYS @ BDO – this is for all of YOU – oo – ANAK KAYO NG DIYOS – you are the richest CORP. in the Philippines now.. PERO never ever dare to say – WE FIND WAYS – IF YOU dont know it by heart – because you are terrorizing SIMPLE and NON-RICH person like me – You damaged SO MUCH your reputation!!

GOD will have HIS own WAY to make you people REALIZE how much PAIN you are putting into the heart of your victims!!

HOPE GOD will BLESS you BDO
plinky72

nakuuu nagka bad experienced din ako jan sa BDO na yan,,,, ang susuplada ng mga employees… ni ndi man lang tumitingin sau habang kinakausap ka habang nag oopen ka ng account… pinagtyagaan ko lang naman mag open ng account dun kasi walang hagdan hehehe.. malayong malayo sila sa service ng BPI ,, sa BPI kahit manager i entertainin ka with a smile pa…. sila pa mismo ang nag ooffer para tulungan ka sa hindi mo maintintidhan… lagi sila naka smile magaang ang feelings mo pag nasa bank ka nila ….sa BDO puros mga nakasimangot ang papangit naman hahahahha! patawad Lord :) kaya kayo mag BPI na lang kayo ndi pa kayo makukunsume hindi gaya sa service ng BDO..
a few seconds ago
cherry

Baka mababa magpasuweldo BDO, over worked and underpaid siguro sila kaya di maganda serbisyo. Kasi if they love what they are doing it will show…. ako observe ko lalo na yung madaming empleyado na branch, minsan titingnan ka pa nila at pag-uusapan at magpaparinig pa …. tapos talagang pipila ka, nakatayo ka nang matagal… tayo na lang na kliyente ang umunawa sa kanila… biro mo sa araw-araw na ginawa ng Diyos nagbibilang ka nang pera na hindi sa iyo … nakakaburyong he he….