Discourteous bank managers and staff of BDO
July 18, 2008
In this day and age, can you really judge a person’s financial capability based merely on appearance?
Some staff of Banco de Oro (BDO), one of the country’s leading banks, seem to think they can.
Several PMT members narrated in the forum’s Discriminating BDO bank manager thread how they were treated differently or, worse, badly just because they visited a BDO branch with an “unprofessional” attire or look.
PMT member silensyo recounts his experience:
I went to BDO Bagtikan branch and tried to apply for an account. I was wearing short pants, plain t-shirt, and having a bad hair day.
I only had my TIN card and company ID in hand, which is an acceptable “valid id” according to their policy.
The teller checked my IDs, looked at me from head to foot, proceeded to ask her manager if my ID’s were acceptable. The manager did the same thing, looked at me sizing me up as if I was a suspicious person.
After a few seconds, she uttered “may mas malapit na BDO dun sa company nyo, dun ka na lang magopen” (“there’s a branch closer to your company’s office; go open an account there”).
So there I was, quite shocked about the impolite remark but still remained peaceful and said to her that I live near the branch and that I prefer here instead. The manager insisted and told me that I must present a certification of employment instead.
So there, feeling very disrespected by the actions of these people, I decided to leave the branch.
BDO does “find ways” to annoy their current and prospective clients. Tsk, tsk…
Got a similar story? Tell us in the discussion thread Discriminating BDO bank manager.
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