BDO ATM did not dispense cash

[yueqian]

I have an ATM from Unionbank. How long does it take to get my money back to my account? I withdrawn my money in a BDO atm machine. I called customer service and felt glad that they handled my concern but it felt so bad then realizing that they have not even took care of it. They did not credited my account as they say 5-7 banking days. I was even blamed by the bank when I get there physically and not reporting it on time since I waited. Tell me, what's the purpose of Unionbank's customer service? I remember reporting to BDO when I have their card once and immediately, they credited my account in less than 7 days. This is crazy!

[Dos]

I am also using a unionbank atm and my 10K was also debited when i tried to withdraw in a bdo atm in SLEX at around 3am last 21 august 2014. I immediately called the unionbank customer hotline and was told to call again after an hour because they are undergoing system maintenance at that time. After over an hour i called again and was also told that they already made a report to bdo and i should monitor if the amount was credited within 7 working days.

I think the amount was returned to me in less than 1 working days.

[yueqian]

 
They called me yesterday morning and finally got it done. So I have to file a complaint before they will take care of it. Huh!

[tianrey126]

They called me yesterday morning and finally got it done. So I have to file a complaint before they will take care of it. Huh!

Sadly that's how it really is. You have to complain and be angry before they take action

[yueqian]

Yes. And they even tell me that they've read my complaint. Oh well, what about it? It's like telling me, "You shouldn't have complain when we will credit you the money anyway." Whatever.

[yueqian]

It is just a wonder why other card holders who had the same situation as mine, got their money disputed right away.

[villorentemd]

Sue them for compensation