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Credit Card & Product Return/Replacement Question

ferrariEverest · 4 · 1646

ferrariEverest

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Greetings!
hingi lang ako advice kung may naka-experience na nito.

i purchased an item using a credit card yesterday.
nung sinubukan ko yung item, defective &/or incompatible yung nabili kong product (computer part, RAM).
tinawagan ko yung shop para ireturn/palitan yung item ng ibang brand, gusto ko na lang mag-add ng cash.
hindi sila payag. ireturn ko daw yung product, bilihin ko daw yung replacement item, then get a refund after +/-10days (initially purchased item) na cheke na dapat iencash ko pa sa bangko nila. may bawas na rin daw yung marerefund sakin dahil may charges,taxes etc. pa.

sabi ko, either:
bili ako ng ibang product (same item, different brand) , mag dagdag na lang ako cash, or
*ipa-void ko sa credit card company yung purchase, since hindi kami nagkasundo. (at mas mabilis na proseso ito kesa sa mga long cut at incovenient na suggestion nila)

pwede ba yun (*)?
any suggestion kung pano gagawin ko dito?

d ko macontact credit card issuer ko, ayaw gumana ng toll free number. baka email ko sila.
hirap pa ko macontact yung manager nila (yung shop), kaya nagtanong muna ko dito.
Maraming Salamat!
« Last Edit: Dec 03, 2011, 03:27 PM by FutureGizmo »


naomibatac

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Reply #1 on: Jan 24, 2012, 01:16 AM
The returning or exchange of item related to your purchase is bound by rules and regulation concerning purchase of goods.
Concerning the voiding of purchase with the credit card company, it is your prerogative as a card holder, but it is still bound by the terms and condition set by the rules concerning your credit card.
The predicament of contacting the credit card issuer as well as the shop manager is part of the consequences. What you are doing now is the best thing to do in order to protect your right as a consumer.


freelancer_babe

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Reply #2 on: Jan 24, 2012, 06:02 AM
Interesting! I'm assuming na manager na ng business ang nakausap mo and not their front desk customer support?

Still, try to get in touch with your card issuer. Pag hindi pa resolve, you may have to seek the help of DTI.

DTI's no return no exchange policy:
http://dtincr.ph/faq_noreturn.php
http://dtincr.ph/news.php?id=8

But usually for defective items na papalitan mo ng ibang product, you just have to add cash lang. Ganun ang nangyari sa isang product na nabili ko sa SM dito - returned defective item, then change to another brand. Hindi ko nga lang nabili yun gamit ang CC.


freefront

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Reply #3 on: Jan 24, 2012, 07:13 AM
@fE- the cancellation of a purchase will come from the vendor's end. You send them a letter, isama mo yung cc copy ng sale tsaka o.r., tapos, it will appear sa statement mo as a voided sale. Just to be sure, call your card issuer anyway if the vendor processed your request from their end. I didn't notice any charges incurred due to the cancellation request (total of 3 days processing lang naman). The cc co. will encourage you to call back for the status of the request.

Minsan naman, dahil nga maparaan tayo, gagawin yung process ni f_b^, if the store manager doesn't want to lose your business.


 


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