HP laptop and HP Service Center sucks
January 25, 2008
A basic marketing tenet on Customer Satisfaction is that a delighted customer tells his or her experiences to 3 or 4 other customers, but a dissatisfied customer shares it to 12 others.
Now, thanks to the power of blogging I can share my recent unsatisfactory experience with HP’s laptop and their Service Center in the Philippines not just to 12 people but to thousands of readers and visitors worldwide.
Over a year ago, I bought an HP Compaq nc2400 laptop in South Korea for US$1,400. During that time, the unit was one of the smallest, lightest, and thinnest notebooks available in the market.
The laptop performed superbly during the first few months (no surprise there), but starting on the 8th month, its processing became slower (e.g., opening an MS Office file took1 minute) and the battery life dropped considerably to half. Those did not bother me much then because I thought these were the trade-offs for having a small, lightweight notebook.
But in November 2007, the left-click function of the TouchPad started acting weird. Clicking the TouchPad’s left-click button also opened the right-click functions and this could not be rectified by simply adjusting the TouchPad settings.
