Comments on: Problems with Xoom.com http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/ Make Money Online, Google Adsense, SEO, Stocks, Forex, Mutual Funds Philippines Fri, 12 Mar 2010 04:46:10 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Steve http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-3/#comment-105939 Steve Sun, 07 Mar 2010 15:23:46 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-105939 Same thing happened to me as with Jim and I havent used their service in over 6 months, so I am wondering what is happening. In fact, I only used them 2 times. Anyone have any further updates? Same thing happened to me as with Jim and I havent used their service in over 6 months, so I am wondering what is happening. In fact, I only used them 2 times. Anyone have any further updates?

]]> By: Jim http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-3/#comment-105890 Jim Sat, 06 Mar 2010 13:52:30 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-105890 I stopped using xoom to transfer money to friends in the Philippines over a year ago. Two days ago I got 13 emails from xoom confirming transactions that had been made in 2008 to one specific person. I thought it was odd, but ignored them. Twelve hours later I got this email: "We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above. Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com. Very truly yours, The Xoom Compliance Team" Gotta love that "very truly yours" closing!!!! So anyway, I wrote back asking why this had occurred since I hadn't even used the service in over a year. I also suggested that perhaps they had a systems problem that was suddenly generating useless emails. Last night I got another series of emails from xoom, this time for a different person I had sent money to. This time I wrote customer service and account compliance suggesting very strongly that they've been hacked or have some other serious SECURITY PROBLEM. I cannot get into my account because it has been terminated. Although, in some comic twist, I can reset my password, but then cannot sign in. Xoom is not a well-run business as the comments here will attest. But right now I'd be VERY CONCERNED about the security of your private and personal information on their server. Something very bad is happening at xoom. Cancel your account quick!!! I stopped using xoom to transfer money to friends in the Philippines over a year ago. Two days ago I got 13 emails from xoom confirming transactions that had been made in 2008 to one specific person. I thought it was odd, but ignored them. Twelve hours later I got this email:

“We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above. Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com.
Very truly yours,
The Xoom Compliance Team”

Gotta love that “very truly yours” closing!!!! So anyway, I wrote back asking why this had occurred since I hadn’t even used the service in over a year. I also suggested that perhaps they had a systems problem that was suddenly generating useless emails.

Last night I got another series of emails from xoom, this time for a different person I had sent money to. This time I wrote customer service and account compliance suggesting very strongly that they’ve been hacked or have some other serious SECURITY PROBLEM.

I cannot get into my account because it has been terminated. Although, in some comic twist, I can reset my password, but then cannot sign in. Xoom is not a well-run business as the comments here will attest. But right now I’d be VERY CONCERNED about the security of your private and personal information on their server. Something very bad is happening at xoom.

Cancel your account quick!!!

]]> By: James David http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-3/#comment-103629 James David Sat, 02 Jan 2010 14:22:08 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-103629 I have used xoom.com for nearly a year without a hitch. Then suddenly I find all transactions are automatically cancelled. I talked to their "Customer Verification" and they ask loads of irrelevant and personal questions about the friends I send to. Then tell me I violated their TOS and I can't use their service anymore!! They told me it was intended for Family and Friends! So my Filipino FRIEND, who I know well and who's family are all known to my family and who urgently required the money can't be helped. It has caused great inconvenience to them. I recommend that xoom not be used for any transfer that is essential to the recipient. Use Western Union instead. I would never trust xoom again. I have used xoom.com for nearly a year without a hitch. Then suddenly I find all transactions are automatically cancelled. I talked to their “Customer Verification” and they ask loads of irrelevant and personal questions about the friends I send to. Then tell me I violated their TOS and I can’t use their service anymore!! They told me it was intended for Family and Friends! So my Filipino FRIEND, who I know well and who’s family are all known to my family and who urgently required the money can’t be helped.
It has caused great inconvenience to them. I recommend that xoom not be used for any transfer that is essential to the recipient. Use Western Union instead.
I would never trust xoom again.

]]> By: boyet http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-3/#comment-102101 boyet Fri, 06 Nov 2009 01:34:25 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-102101 xoom is nothing more than an online scam. you use their service, charge you for that, cancel your transaction, and hold your money for ages. they really suck!!! xoom is nothing more than an online scam. you use their service, charge you for that, cancel your transaction, and hold your money for ages. they really suck!!!

]]> By: roni http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-96879 roni Thu, 09 Jul 2009 10:36:45 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-96879 ndi ko alam kung paano nila maibabalik ung kinancel nila na transaction sa akin. may charges agad sa credit card ko. i'm just hoping na i-revert nila ung transacation. unang email nila okay daw, then maya maya ng konti, cancelled daw tapos nung checked ko sa website ung transaction na pumasok sa credit card ko, ayun na bawas na doon ung amount na pinadala ko dapat pero CANCELLED!!! kapal ng ZOOM!!! ndi ko alam kung paano nila maibabalik ung kinancel nila na transaction sa akin. may charges agad sa credit card ko. i’m just hoping na i-revert nila ung transacation. unang email nila okay daw, then maya maya ng konti, cancelled daw tapos nung checked ko sa website ung transaction na pumasok sa credit card ko, ayun na bawas na doon ung amount na pinadala ko dapat pero CANCELLED!!! kapal ng ZOOM!!!

]]> By: Rusty http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-96689 Rusty Sat, 04 Jul 2009 00:56:24 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-96689 XOOM should be banned in the Philippines. The Cebuana group should stop transacting with XOOM. Ni hindi nga natin kilala ang managers ng XOOM. Nakakatakot baka dumating ang araw na hindi lang cancellation, kundi theft na ang mangyari. Hindi na natin mahahabol pag-nagkataon. XOOM get out! XOOM should be banned in the Philippines.

The Cebuana group should stop transacting with XOOM.

Ni hindi nga natin kilala ang managers ng XOOM. Nakakatakot baka dumating ang araw na hindi lang cancellation, kundi theft na ang mangyari. Hindi na natin mahahabol pag-nagkataon.

XOOM get out!

]]> By: jonharules http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-95425 jonharules Wed, 20 May 2009 17:24:04 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-95425 First transaction yung denideliver sa bahay, ang tagal! Tapos tumawag yung CSR nila. after ilang days na na naipadal. Ang hina ng update nila. Pero nung bank transfer na,ok naman so far walang problema. Taga tanggap lang kasi ako, hindi ako yung nagpapadala kaya siguro... First transaction yung denideliver sa bahay, ang tagal! Tapos tumawag yung CSR nila. after ilang days na na naipadal. Ang hina ng update nila. Pero nung bank transfer na,ok naman so far walang problema. Taga tanggap lang kasi ako, hindi ako yung nagpapadala kaya siguro…

]]> By: Scam http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-95341 Scam Mon, 18 May 2009 19:45:36 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-95341 Same old thing with the money agents, don't have to stick to rules of banks as they do the best not to be banks, like pay pal. They pool the money on purpose and gain interest ON YOUR MONEY. End of story. Same old thing with the money agents, don’t have to stick to rules of banks as they do the best not to be banks, like pay pal. They pool the money on purpose and gain interest ON YOUR MONEY. End of story.

]]> By: mj http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-94659 mj Mon, 27 Apr 2009 14:21:00 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-94659 Definitely right!! I HATE XOOM! my transaction from my client was CANCELED twice! they dont even know the problem. I switched to paypal. They now support the Philippines. Just verify a creditcard with Visa or Mastercard icon (not mastercard electronic). If you dont have credit card, you can use EON debit card from union bank which has a yearly fee of 350 pesos. So what are you waiting for, switch to MORE RELIABLE PAYPAL! Definitely right!! I HATE XOOM! my transaction from my client was CANCELED twice! they dont even know the problem. I switched to paypal. They now support the Philippines. Just verify a creditcard with Visa or Mastercard icon (not mastercard electronic). If you dont have credit card, you can use EON debit card from union bank which has a yearly fee of 350 pesos. So what are you waiting for, switch to MORE RELIABLE PAYPAL!

]]> By: Lance Marshall http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-93712 Lance Marshall Fri, 27 Mar 2009 09:55:20 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-93712 sent money on 17th..last status was on 19th..busy transferring..it is now the 27th and it is still "transferring"..Xoom does not answer any of my queries and I`m beginning to think "fraud"..I will NEVER use this so called "service" again and will surely help spread the word on the net.. sent money on 17th..last status was on 19th..busy transferring..it is now the 27th and it is still “transferring”..Xoom does not answer any of my queries and I`m beginning to think “fraud”..I will NEVER use this so called “service” again and will surely help spread the word on the net..

]]> By: Gary http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-91689 Gary Tue, 10 Feb 2009 02:19:01 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-91689 I have been using xoom for several years with no major problems. For the most part, it has worked well and I have not had any issues. I have sent money for cash pickup and to be deposited directly into a bank account. However, that has changed now. I sent money to an account with PNB four days ago. Normally, my wife has the funds in her account in 15 minutes or less. Two hours after I sent the money, I get this message: There is a temporary delay in processing this transaction. The status should be updated shortly. If there are further delays, Customer Service will contact the sender. I call customer service and they tell me they will research the problem and get back to me. One day later, I get a message from them that says the problem has been kicked up to a Customer Service Specialist who will get back to me in a short time. Another day goes by, still no money and no email from Xoom regarding the problem. I email them again and ask them what their definition of a short time was and that my definition was certainly not one day. Soon, I get an email reply from them again that they are working on the problem and will get back to me shortly. So, now I am 4 days down the road and the only time they send me an email is when I email them. The last two emails were identical with the only difference being the name of the customer service rep. Great! I just now called them and cancelled my transfer and the rep tells me that it will take 7 days to get my money back. 7 days? Luckily, my bank has not debited my account yet; the operative word being yet. Meanwhile, last night I sent my wife money for pickup and there were no problems so it appears the problem is with depositing the funds and not pickup. Sigh, all in all, not a good experience with xoom the past four days. I have been using xoom for several years with no major problems. For the most part, it has worked well and I have not had any issues. I have sent money for cash pickup and to be deposited directly into a bank account. However, that has changed now. I sent money to an account with PNB four days ago. Normally, my wife has the funds in her account in 15 minutes or less. Two hours after I sent the money, I get this message:

There is a temporary delay in processing this transaction. The status should be updated shortly. If there are further delays, Customer Service will contact the sender.

I call customer service and they tell me they will research the problem and get back to me. One day later, I get a message from them that says the problem has been kicked up to a Customer Service Specialist who will get back to me in a short time. Another day goes by, still no money and no email from Xoom regarding the problem. I email them again and ask them what their definition of a short time was and that my definition was certainly not one day. Soon, I get an email reply from them again that they are working on the problem and will get back to me shortly. So, now I am 4 days down the road and the only time they send me an email is when I email them. The last two emails were identical with the only difference being the name of the customer service rep. Great! I just now called them and cancelled my transfer and the rep tells me that it will take 7 days to get my money back. 7 days? Luckily, my bank has not debited my account yet; the operative word being yet.

Meanwhile, last night I sent my wife money for pickup and there were no problems so it appears the problem is with depositing the funds and not pickup.

Sigh, all in all, not a good experience with xoom the past four days.

]]> By: Neil http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-91236 Neil Thu, 29 Jan 2009 12:39:13 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-91236 XOOM SHOULD BE INVESTIGATE BY THE US GOVERNMENT FOR THEIR SCAMMING METHOD. XOOM SHOULD BE INVESTIGATE BY THE US GOVERNMENT FOR THEIR SCAMMING METHOD.

]]> By: Yheng http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-91211 Yheng Wed, 28 Jan 2009 12:09:36 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-91211 Xoom fucked up my transaction! I processed some transaction to send money to my bank (BPI) why the hell didn't they inform us ahead that the bank cannot pick-up their transfer to BPI? they collected in advanced my funds but cannot guarantee when will I be refunded. Without even emailing me when or what to do. Bad service. Xoom fucked up my transaction! I processed some transaction to send money to my bank (BPI) why the hell didn’t they inform us ahead that the bank cannot pick-up their transfer to BPI? they collected in advanced my funds but cannot guarantee when will I be refunded. Without even emailing me when or what to do. Bad service.

]]> By: Florence http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-2/#comment-90980 Florence Tue, 20 Jan 2009 13:58:58 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-90980 Please STOP recommening XOOM. This company sucks and disheartening!!! THOSE PEOPLE WHO ARE POSTING GOOD THINGS ABOUT XOOM SAYING THEY HAVE VERY GOOD EXPERIENCE WITH THIS *%&$$5%$# AND ARE RECOMMENDING IT ARE PROBABLY WORKING FOR THIS *%&$$5%$#. I JUST HAD THIS VERY BAD EXPERIENCE!! THE TRANSACTION WAS CANCELLED WITHOUT GIVING ANY REASON.. NOW I HAVE FINISHED EATING ALL MY NAILS THINKING WHEN WOULD MY MONEY BE REFUNDED.... Please!! Please!! Help!! Can anyone help me? How can I contact XOOM and ask them when will they refund the money that was cancelled!! this money was supposed to be for an E M E R G E N C Y USE!!! Please STOP recommening XOOM. This company sucks and disheartening!!!

THOSE PEOPLE WHO ARE POSTING GOOD THINGS ABOUT XOOM SAYING THEY HAVE VERY GOOD EXPERIENCE WITH THIS *%&$$5%$# AND ARE RECOMMENDING IT ARE PROBABLY WORKING FOR THIS *%&$$5%$#. I JUST HAD THIS VERY BAD EXPERIENCE!! THE TRANSACTION WAS CANCELLED WITHOUT GIVING ANY REASON.. NOW I HAVE FINISHED EATING ALL MY NAILS THINKING WHEN WOULD MY MONEY BE REFUNDED….

Please!! Please!! Help!! Can anyone help me? How can I contact XOOM and ask them when will they refund the money that was cancelled!! this money was supposed to be for an E M E R G E N C Y USE!!!

]]> By: IRAQI http://www.pinoymoneytalk.com/problems-with-xoom-dot-com/comment-page-1/#comment-83293 IRAQI Tue, 29 Jul 2008 06:15:00 +0000 http://www.pinoymoneytalk.com/2007/02/14/problems-with-xoom-dot-com/#comment-83293 i just had a transaction with zoom yesterday.... they confirmed to have process my money sent to philippines... but today, when my recipient is about to get claim the money that i sent, he was told that my transaction has been cancelled... XOOM didn't even care to notify me, about that transaction been cancelled... IS THAT HOW XOOM WORKS? is that what you guys are proud of? F*** i just had a transaction with zoom yesterday…. they confirmed to have process my money sent to philippines… but today, when my recipient is about to get claim the money that i sent, he was told that my transaction has been cancelled…

XOOM didn’t even care to notify me, about that transaction been cancelled…

IS THAT HOW XOOM WORKS?

is that what you guys are proud of? F***

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