Comments on: Problems with BPI – Bank of the Philippine Islands http://www.pinoymoneytalk.com/problems-with-bpi/ Make Money Online, Google Adsense, SEO, Stocks, Forex, Mutual Funds Philippines Mon, 15 Mar 2010 14:42:57 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: michael http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-4/#comment-103639 michael Sun, 03 Jan 2010 02:33:43 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-103639 During Spanish times in the 1800s, BPI was established and functioned as the “Central” bank and printed and issued money. The group with BPI acquired vast real estate properties and operated monopolistic businesses by printing more money. After World War II, there were newer banks that became bigger over the years. BPI, then No.1felt threatened, so it started to acquire banks like Peoples Bank and Trust and later Commercial Bank and Trust in the 70s. Starting in the late 70s occasionally rumors of bank runs persisted. Scared and panicky depositors transferred their deposits to BPI as a result. In the 90s, despite the highly popular Banco Filipino no longer a major force in the private banking sector, BPI felt challenged by other Unibanks so it started to pacmanized the Far East Bank and Trust in 2000, and Prudential Bank and Trust in 2008. Yet today it is only fifth largest bank. With the high service and penalty fees, very low interest rate of .375% per annum, high minimum amount to open and maintain an account, faulty ATM withdrawals, and the difficulties in dealing with their staff, many smart depositors chose to close their accounts or to look for other banks. To improve the cash position and to remain in the fifth, BPI in October 2009 launched an appliance “giveaway” for as low as 75.000 pesos savings locked in for 3 months similar to what the closed Orient Bank offered years ago. My lolo is still waiting to claim for his Lazy Boy (Presley-F) since October. To maintain a strong cash position, bank withdrawals of 6 figures or more are being harassed by questions like: What are you going to do with the money to be withdrawn? The money is your own and not the bank, so they have no business to ask! Large withdrawals have to be notified a day in advance because the bank vault usually contains less than 1 million in cash. When withdrawing without notice for large amount, you will wait for hours just for a manager’s check to be approved and processed. During Spanish times in the 1800s, BPI was established and functioned as the “Central” bank and printed and issued money. The group with BPI acquired vast real estate properties and operated monopolistic businesses by printing more money.

After World War II, there were newer banks that became bigger over the years. BPI, then No.1felt threatened, so it started to acquire banks like Peoples Bank and Trust and later Commercial Bank and Trust in the 70s.

Starting in the late 70s occasionally rumors of bank runs persisted. Scared and panicky depositors transferred their deposits to BPI as a result.

In the 90s, despite the highly popular Banco Filipino no longer a major force in the private banking sector, BPI felt challenged by other Unibanks so it started to pacmanized the Far East Bank and Trust in 2000, and Prudential Bank and Trust in 2008. Yet today it is only fifth largest bank.

With the high service and penalty fees, very low interest rate of .375% per annum, high minimum amount to open and maintain an account, faulty ATM withdrawals, and the difficulties in dealing with their staff, many smart depositors chose to close their accounts or to look for other banks.

To improve the cash position and to remain in the fifth, BPI in October 2009 launched an appliance “giveaway” for as low as 75.000 pesos savings locked in for 3 months similar to what the closed Orient Bank offered years ago. My lolo is still waiting to claim for his Lazy Boy (Presley-F) since October.

To maintain a strong cash position, bank withdrawals of 6 figures or more are being harassed by questions like: What are you going to do with the money to be withdrawn?
The money is your own and not the bank, so they have no business to ask! Large withdrawals have to be notified a day in advance because the bank vault usually contains less than 1 million in cash. When withdrawing without notice for large amount, you will wait for hours just for a manager’s check to be approved and processed.

]]> By: Warly faner http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-4/#comment-103370 Warly faner Wed, 16 Dec 2009 11:25:21 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-103370 Dear all, i have the same problem, undispense amount but BPI deducted to our my acount. if you will rely only on BPI response/ clarification you will never get back your money. here what I did, I asked help from Office of the Persident & Banko Sentral Governor, the office of the Pres, sent letter to BSP Governor to invistigate my compliant against BPI, at once BSP sent letter tp BPI President and after BPI received BSP letter, after 3 days BPI has returned the un-dispense amount to our acount. Without intervention of BSP you will never get back your money. Send your email address and I will send you the letter from off of Pres. & BSP letter and my whole story to be your guide. Regards, Warly Email:wfaner@kockw.com here are emails to Dear all,
i have the same problem, undispense amount but BPI deducted to our my acount. if you will rely only on BPI response/ clarification you will never get back your money. here what I did, I asked help from Office of the Persident & Banko Sentral Governor, the office of the Pres, sent letter to BSP Governor to invistigate my compliant against BPI, at once BSP sent letter tp BPI President and after BPI received BSP letter, after 3 days BPI has returned the un-dispense amount to our acount. Without intervention of BSP you will never get back your money.

Send your email address and I will send you the letter from off of Pres. & BSP letter and my whole story to be your guide.

Regards,
Warly
Email:wfaner@kockw.com

here are emails to

]]> By: beth locsin http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-103140 beth locsin Tue, 08 Dec 2009 02:36:29 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-103140 Don’t be stupid . Do not do business with BPI. If you are banking with BPI you must accept the insults and be prepared to be a loser. BPI will never admit to any mistake or any wrongful or illegal behavior and your only way to seek redress is to file a case against the bank. BPI is detaining or hold hostage your money to lend their affiliated companies or pay themselves a fat bonus for tricking the depositors. From fees, ATM short dispensing and yes, from freezing the estate accounts of the deceased, the old people, or by simply lessening your account balance without you knowing. Is this the way to become a big bank? By victimizing the clients! Share this with your friends. Mucho gracias. Don’t be stupid . Do not do business with BPI. If you are banking with BPI you must accept the insults and be prepared to be a loser. BPI will never admit to any mistake or any wrongful or illegal behavior and your only way to seek redress is to file a case against the bank.

BPI is detaining or hold hostage your money to lend their affiliated companies or pay themselves a fat bonus for tricking the depositors. From fees, ATM short dispensing and yes, from freezing the estate accounts of the deceased, the old people, or by simply lessening your account balance without you knowing. Is this the way to become a big bank? By victimizing the clients!

Share this with your friends. Mucho gracias.

]]> By: Alex http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-102057 Alex Tue, 03 Nov 2009 22:45:09 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-102057 I have had withdrawal problems with BPI Express Teller. One time I took 10k from an ATM - it was an ATM and as my dad taught me, Cash Machines are less likely to make mistakes when it comes to counting money. It was a thick 10k (pile of 500's) and there was a long line so really did not think of counting it. When I got home, I was counting every cent inside my wallet and was pretty sure I was missing P1,000. The money I got from the machine were still altogether and folded in halves, counted it dozens of times and kept getting 9k total. What I thought was I probably dropped two 500 peso bills when I paid for something, although I was still doubtful so I've decided to just count my money whenever i get them from the machine. ---- not too long ago, last week or so... I took 2k from a BPI cash machine. Sine it has been included on my ritual to count the money before I leave the stall, I was surprised that I only got 1.5k. I'm missing P500. Though it was just 500 bucks, it's kinda unacceptable because I work hard for every peso that is on my account. That happend at around 7am so there was no one in the bank to ask assistance nor to complain. I went home and decided to call their 1-800- number. I was thinking that the same thing happend to my first missing 1k but just ignored it. I got a reference number from the customer service rep and I don't think they are gonna give it back. PS i did not choose BPI. It's a payroll account I have had withdrawal problems with BPI Express Teller. One time I took 10k from an ATM – it was an ATM and as my dad taught me, Cash Machines are less likely to make mistakes when it comes to counting money. It was a thick 10k (pile of 500’s) and there was a long line so really did not think of counting it. When I got home, I was counting every cent inside my wallet and was pretty sure I was missing P1,000. The money I got from the machine were still altogether and folded in halves, counted it dozens of times and kept getting 9k total. What I thought was I probably dropped two 500 peso bills when I paid for something, although I was still doubtful so I’ve decided to just count my money whenever i get them from the machine. —- not too long ago, last week or so… I took 2k from a BPI cash machine. Sine it has been included on my ritual to count the money before I leave the stall, I was surprised that I only got 1.5k. I’m missing P500. Though it was just 500 bucks, it’s kinda unacceptable because I work hard for every peso that is on my account. That happend at around 7am so there was no one in the bank to ask assistance nor to complain. I went home and decided to call their 1-800- number. I was thinking that the same thing happend to my first missing 1k but just ignored it. I got a reference number from the customer service rep and I don’t think they are gonna give it back.

PS
i did not choose BPI. It’s a payroll account

]]> By: mr. manny http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-101962 mr. manny Fri, 30 Oct 2009 06:47:22 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-101962 we have also a very frustrating experience with BPI recently, we issue a check amounting to almost P90,000 but we certainly forgot that the remaining balance was short of about P600.00 the concerned BPI branch didn't even excert effort to inform us at least we funded the minimal difference. Nalaman na lang namin pinatalbog na nila ang cheke na wala kaming kaalam-alam at may penalty agad sila na P2,600 deducted sa account namin. Sabi ng management paimbestigahan daw nila ang nangyari kaso at the end parang pinagtakpan lang ang ginawa nilang kapalpakan. They don't care and value their customers basta sa kanila siguro kumita kami. Paano kasi yong nag iimbestiga taga branch din na gumawa ng kapalpakan, what can you expect. Sad to say they are only destroying their corporate image. we have also a very frustrating experience with BPI recently, we issue a check amounting to almost P90,000 but we certainly forgot that the remaining balance was short of about P600.00 the concerned BPI branch didn’t even excert effort to inform us at least we funded the minimal difference. Nalaman na lang namin pinatalbog na nila ang cheke na wala kaming kaalam-alam at may penalty agad sila na P2,600 deducted sa account namin. Sabi ng management paimbestigahan daw nila ang nangyari kaso at the end parang pinagtakpan lang ang ginawa nilang kapalpakan. They don’t care and value their customers basta sa kanila siguro kumita kami. Paano kasi yong nag iimbestiga taga branch din na gumawa ng kapalpakan, what can you expect. Sad to say they are only destroying their corporate image.

]]> By: maryann http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-101055 maryann Tue, 06 Oct 2009 23:29:53 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-101055 I do not understand bkit antgal ng transactions, sna nman wag nyo ng galawin ang pera dahil mas kailngan nmin yang mga nsalanta ng bagyo! Matakot kayo sa diyos. Pera pinaghirapan ng ibang tao ggamitin nyo lang I do not understand bkit antgal ng transactions, sna nman wag nyo ng galawin ang pera dahil mas kailngan nmin yang mga nsalanta ng bagyo! Matakot kayo sa diyos.

Pera pinaghirapan ng ibang tao ggamitin nyo lang

]]> By: Mr Avyel http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-100625 Mr Avyel Tue, 29 Sep 2009 05:24:56 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-100625 i have a very BAD experience with BPI too. last july i made 2 ATM unsuccessful ATM withdrawals worth 45,ooo pesos but was deducted from my account. i lodged my complaint immediately but until now BPI are just playing around with my withdrawal history insisting that i have withdrawn the money. reading between the lines of the responds from different CS – looks like they are very firm in their stand that the wtihdrawals were successful. the problem is i donot have the cancelled receipt, in fact i really did not care that time thinking that BPI is honest enough. but even i if had the receipt, still it will not help as i read similar case where the BPI also ignored the receipts because they said their ATM sometimes will provide erroneous receipts. given my situation now, what do you think i should do? appreciate your kind advice guys i have a very BAD experience with BPI too. last july i made 2 ATM unsuccessful ATM withdrawals worth 45,ooo pesos but was deducted from my account. i lodged my complaint immediately but until now BPI are just playing around with my withdrawal history insisting that i have withdrawn the money. reading between the lines of the responds from different CS – looks like they are very firm in their stand that the wtihdrawals were successful.

the problem is i donot have the cancelled receipt, in fact i really did not care that time thinking that BPI is honest enough. but even i if had the receipt, still it will not help as i read similar case where the BPI also ignored the receipts because they said their ATM sometimes will provide erroneous receipts.

given my situation now, what do you think i should do? appreciate your kind advice guys

]]> By: MPF http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-98298 MPF Fri, 14 Aug 2009 19:17:20 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-98298 I also have an un-authorized atm withrawals from my acount.File a compliant about it, feed back from BPI will take 3 working days to investigate.Three days passed, hear nothing, called phone, emails, response still on-going. Two weeks later, I called was told final result, money dispensed by the machine, end of story. There's no courtesy call, e-mail notifying me about the result of their so called investigation. Waht so sad about it, I was told that I have to settle the complaint directly to the branch where the account was-- and you know where the branch is --CABANATUAN CITY. I opened the accountin California, picked up the atm card in Cebu, how the hell do I have to settle it in Cabanatuan City, never set foot on that place in my whole life. Bottom line is, BPI is not extending help at all to their costumers, especially the small time ones, but there might be some differences if big time depositors. DOUBLE STANDARD TREATMENT. WE can email, phone calls, all we want but they will just humour us, but no help at all. And to think we trust them to safeguard our hard earned money - only to be stolen from us. We should jsut keep safe under our pillows - I also have an un-authorized atm withrawals from my acount.File a compliant about it, feed back from BPI will take 3 working days to investigate.Three days passed, hear nothing, called phone, emails, response still on-going. Two weeks later, I called was told final result, money dispensed by the machine, end of story. There’s no courtesy call, e-mail notifying me about the result of their so called investigation. Waht so sad about it, I was told that I have to settle the complaint directly to the branch where the account was– and you know where the branch is –CABANATUAN CITY. I opened the accountin California, picked up the atm card in Cebu, how the hell do I have to settle it in Cabanatuan City, never set foot on that place in my whole life. Bottom line is, BPI is not extending help at all to their costumers, especially the small time ones, but there might be some differences if big time depositors. DOUBLE STANDARD TREATMENT. WE can email, phone calls, all we want but they will just humour us, but no help at all. And to think we trust them to safeguard our hard earned money – only to be stolen from us. We should jsut keep safe under our pillows -

]]> By: She-Ann http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-96999 She-Ann Tue, 14 Jul 2009 02:58:34 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-96999 We want to share our story when we try to open an account sa galleria branch. Yesterday, since sa galleria kami napunta ng friend ko at nung sister nya, we decided to open a bank account for her sister. Her sister is studying sa U.S. and we are thinking of a business and since me and my friend we already have a BPI account (which is tied to our payroll) sabi namin BPI na lang din para easier yung fund transfer. So eto na, since biglaan and nandito lang din sila for a vacation and dala nya lang is yung student ID nya sa US. So sabi namin if pwede yung ID na yun. Ang sabi di daw pwede kasi dapat philippines issued IDs lang ang tinatanggap nila. Nakipag argument kami na bakit di pwede mag open ng account eh syempre wala pa nman siya ibang ID na issued dito since sa US nga siya nakabase for her studies. So kami pa nag suggest na if mabigay namin passport eh pwede. Mejo naiirita na kami kasi napaka unfriendly, di man lang magbigay ng help or ideas pano kami matulungan para makapag open ng account. Sabi pa nung bank officer, "ah student pala siya", "a o sige yung passport", mga ganun lang sinsabi. Next namin sinabi, since na nandito na lang din nman kami baka nman na pwede iaccept yung yung student ID nya pra makpag open na siya tapos isunod na lang namin yung passport next visit and pag bigay na lang nung passport saka n lng namin kunin yung atm. Di daw talaga pwede ang reply nila. So mejo naiirita na kami kasi parang sobra naman kami pinahihirapan mag open ng account, naisip nga namin siguro dahil naka slippers lang kami kaya ganun trato nila sa amin. Pakiusap pa din kami. Sabi namin na isang ID na lang nman kailangan na ibibigay naman agad namin. Ang next scene, bigla lapit si manager ang sabi with matching iritadong voice. [i]Pag walang passport di ko din iapprove[/i] so sabi namin wag mo nga iapprove release ng atm unless we provide the passport copy and if babalik kami eh taga san pedro laguna pa kami. Nung narinig ni manager na taga san pedro laguna kami, ang reply nya "taga san pedro kayo?, eh bakit kayo dito nag oopen." nag init talaga ulo ko. Sabi ko, bakit dito ko gusto dahil near sa work at open pag weekend. pagkasabi ko nun, biglang nag walkout at tumalikod. Super bastos talaga. I mean I know there are rules, pero di ba nila kya maging accomodating and at least help us kung pano maayos na magkaron ng bank account dito yung sister ng friend ko. Sabi nga namin, kala namin convenience banking pag BPI eh puro uncoveniences ang binibigay nyo. And the way they talked. Sobrang proud na ang dating eh wala kayong magagwa kasi di ko din iapproved yan. hay.... May mali ba sa point namin? Ang sabi pa nga nila kya ayaw nila kasi pano daw pag naging dormant ang account tapos nandun sa US eh macharge daw ng 200pesos yung account. Sabi namin, we understand yung point na yun kaya nga mag proceed pa din kami because we know our responsibility sa part na yun and umuuwi nman sila every year. But ayaw pa din nila. :( We want to share our story when we try to open an account sa galleria branch.

Yesterday, since sa galleria kami napunta ng friend ko at nung sister nya, we decided to open a bank account for her sister.
Her sister is studying sa U.S. and we are thinking of a business and since me and my friend we already have a BPI account (which is tied to our payroll) sabi namin BPI na lang din para easier yung fund transfer.

So eto na, since biglaan and nandito lang din sila for a vacation and dala nya lang is yung student ID nya sa US. So sabi namin if pwede yung ID na yun.
Ang sabi di daw pwede kasi dapat philippines issued IDs lang ang tinatanggap nila. Nakipag argument kami na bakit di pwede mag open ng account eh syempre wala pa nman siya ibang ID na issued dito since sa US nga siya nakabase for her studies. So kami pa nag suggest na if mabigay namin passport eh pwede. Mejo naiirita na kami kasi napaka unfriendly, di man lang magbigay ng help or ideas pano kami matulungan para makapag open ng account. Sabi pa nung bank officer, “ah student pala siya”, “a o sige yung passport”, mga ganun lang sinsabi. Next namin sinabi, since na nandito na lang din nman kami baka nman na pwede iaccept yung yung student ID nya pra makpag open na siya tapos isunod na lang namin yung passport next visit and pag bigay na lang nung passport saka n lng namin kunin yung atm. Di daw talaga pwede ang reply nila. So mejo naiirita na kami kasi parang sobra naman kami pinahihirapan mag open ng account, naisip nga namin siguro dahil naka slippers lang kami kaya ganun trato nila sa amin.

Pakiusap pa din kami. Sabi namin na isang ID na lang nman kailangan na ibibigay naman agad namin. Ang next scene, bigla lapit si manager ang sabi with matching iritadong voice. [i]Pag walang passport di ko din iapprove[/i] so sabi namin wag mo nga iapprove release ng atm unless we provide the passport copy and if babalik kami eh taga san pedro laguna pa kami. Nung narinig ni manager na taga san pedro laguna kami, ang reply nya “taga san pedro kayo?, eh bakit kayo dito nag oopen.” nag init talaga ulo ko. Sabi ko, bakit dito ko gusto dahil near sa work at open pag weekend. pagkasabi ko nun, biglang nag walkout at tumalikod. Super bastos talaga.

I mean I know there are rules, pero di ba nila kya maging accomodating and at least help us kung pano maayos na magkaron ng bank account dito yung sister ng friend ko. Sabi nga namin, kala namin convenience banking pag BPI eh puro uncoveniences ang binibigay nyo. And the way they talked. Sobrang proud na ang dating eh wala kayong magagwa kasi di ko din iapproved yan. hay….

May mali ba sa point namin?

Ang sabi pa nga nila kya ayaw nila kasi pano daw pag naging dormant ang account tapos nandun sa US eh macharge daw ng 200pesos yung account. Sabi namin, we understand yung point na yun kaya nga mag proceed pa din kami because we know our responsibility sa part na yun and umuuwi nman sila every year. But ayaw pa din nila. :(

]]> By: BPI_E-cash_is_a_Joke http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-96081 BPI_E-cash_is_a_Joke Wed, 10 Jun 2009 15:28:14 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-96081 Twice now, I have tried to withdraw money from an ATM using my BPI Express Card without getting any amount and being debited on top of that. In the more recent fiasco, I tried to withdraw 6,000 when my account balance was 8,310. Again, no money dispensed and upon checking my balance the machine displayed only 227.00 remaining (Total amount debited=P8,083 if you do the math). Over the next cuple of days, I talked to several phone bankers (Archie, Aaron, Shane, Joquin, and Bernadette) who GUARANTEED the money was already credited but when I checked at an ATM or used my CP to inquire about the balance, it was still just 227. When I managed to talk to their supervisor, a certain Donna T., I was told that I would have to wait 3 MORE banking days to be credited only 6,000. Tell me, BPI phone banker...why are you crediting the amount I tried to withdraw instead of the amount which was actually debited (not to mention undispensed?) If I tried to withdraw 100 would you only credit 100 instead of the 6,000 which was actually debited? I was also told that sometimes the machineS do not display the correct available balance. But when I asked if BPI is happy to tell people they can never be entirely certain of the information displayed on BPI's ATMs, Donna T. backtracked and said they would have someone check that particular machine. Too late, hija...You said it. This was all recorded...I wonder if anyone actually listens to these recordings though. It doesn't seem like they learn anything constructive from them. Why does BPI ask you to keep ATM receipts when filing a complaint and then discount the information clearly displayed on that receipt? Please help spread the word about BPI express cash. It has NOTHING to do with convenience. Twice now, I have tried to withdraw money from an ATM using my BPI Express Card without getting any amount and being debited on top of that. In the more recent fiasco, I tried to withdraw 6,000 when my account balance was 8,310. Again, no money dispensed and upon checking my balance the machine displayed only 227.00 remaining (Total amount debited=P8,083 if you do the math). Over the next cuple of days, I talked to several phone bankers (Archie, Aaron, Shane, Joquin, and Bernadette) who GUARANTEED the money was already credited but when I checked at an ATM or used my CP to inquire about the balance, it was still just 227. When I managed to talk to their supervisor, a certain Donna T., I was told that I would have to wait 3 MORE banking days to be credited only 6,000. Tell me, BPI phone banker…why are you crediting the amount I tried to withdraw instead of the amount which was actually debited (not to mention undispensed?) If I tried to withdraw 100 would you only credit 100 instead of the 6,000 which was actually debited?

I was also told that sometimes the machineS do not display the correct available balance. But when I asked if BPI is happy to tell people they can never be entirely certain of the information displayed on BPI’s ATMs, Donna T. backtracked and said they would have someone check that particular machine. Too late, hija…You said it. This was all recorded…I wonder if anyone actually listens to these recordings though. It doesn’t seem like they learn anything constructive from them.

Why does BPI ask you to keep ATM receipts when filing a complaint and then discount the information clearly displayed on that receipt?

Please help spread the word about BPI express cash. It has NOTHING to do with convenience.

]]> By: John H http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-94132 John H Sat, 11 Apr 2009 21:46:48 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-94132 Have any more of these cases been taken care of? I have been fighting to get US$1k from them for 5 months we know they have the money but they tell my wife their is no record of the wire transfer. I'm not from the Philippines and really would like to know who to contact about filing charges. Does anyone know? How many others are having these problem? Is their a way to do a class action suit in the PH if their are enough complaints? I plan to call the US FBI Monday to see if anything can be done from this end since it was sent from here but I really don't know what to do. I doubt they can do anything directly but wonder if they might stop transfers from the US to them if their are enough complaints. Anyone else with these issues let me know maybe it takes a group effort to get something done. Have any more of these cases been taken care of? I have been fighting to get US$1k from them for 5 months we know they have the money but they tell my wife their is no record of the wire transfer. I’m not from the Philippines and really would like to know who to contact about filing charges. Does anyone know?

How many others are having these problem? Is their a way to do a class action suit in the PH if their are enough complaints? I plan to call the US FBI Monday to see if anything can be done from this end since it was sent from here but I really don’t know what to do. I doubt they can do anything directly but wonder if they might stop transfers from the US to them if their are enough complaints.

Anyone else with these issues let me know maybe it takes a group effort to get something done.

]]> By: Bang Geonzon http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-3/#comment-90962 Bang Geonzon Tue, 20 Jan 2009 01:22:11 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-90962 Were the issues above resolved? I have several issues with BPI and until now they have not been resolved: 1. BPI charged me for fraudulent purchases on my card. 2. They refused to cancel my credit card due to outstanding balance, which are the fraudulent charges and the penalties that I refused to pay. 3. When I did pay all balance (including the fraudulent charge), they stilll refused to cancel my card. 4. They referred me to two contacts in the credit card department regarding my fraud case --- both contacts were already resigned from the company (1 was 3 years resigned, the other was 1 year resigned) --- THIS IS JUST TOO MUCH! 5. They promised callback, never did, then I'll just receive a text message or email that they are closing my case due to non-response to their calls (DUH!) 6. They now refused to cancel a scheduled payment I made to World Vision unless World Vision approves! They don't understand that this is a donation, and I initiated the payment -- it's not liek I owe World Vision anything. I have an ongoing fraud case with BPI but I have already decided to pull out all my money from the bank. I am also trying to research for any top executives from the bank that can help me with my case. Otherwise, I'll resort to media to help me. This is purely BAD CUSTOMER SERVICE. Were the issues above resolved? I have several issues with BPI and until now they have not been resolved:
1. BPI charged me for fraudulent purchases on my card.
2. They refused to cancel my credit card due to outstanding balance, which are the fraudulent charges and the penalties that I refused to pay.
3. When I did pay all balance (including the fraudulent charge), they stilll refused to cancel my card.
4. They referred me to two contacts in the credit card department regarding my fraud case — both contacts were already resigned from the company (1 was 3 years resigned, the other was 1 year resigned) — THIS IS JUST TOO MUCH!
5. They promised callback, never did, then I’ll just receive a text message or email that they are closing my case due to non-response to their calls (DUH!)
6. They now refused to cancel a scheduled payment I made to World Vision unless World Vision approves! They don’t understand that this is a donation, and I initiated the payment — it’s not liek I owe World Vision anything.

I have an ongoing fraud case with BPI but I have already decided to pull out all my money from the bank.

I am also trying to research for any top executives from the bank that can help me with my case. Otherwise, I’ll resort to media to help me.

This is purely BAD CUSTOMER SERVICE.

]]> By: Izzy http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-2/#comment-90031 Izzy Sat, 13 Dec 2008 13:41:27 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-90031 I have the same sentiment like others here, I have an account in BPI which I used to send money to my family. My companies bank wired transfer the money to BPI last 29 November 2008 but until today (two weeks) the money is not yet credited to my accoount. The bank confirmed that the money has been wire transfered and I was able to get a copy of Fax confirmation of that. I think it is not proper to reason out that because of the holiday season why this things are happening, they should anticipate that this things happen during holidays and they should have a counter measure plan to avoid this. We already contacted the branch and all they are said is that they contact their remittance department and waiting for the reply. It is so frustrating that this things happen at this season and we don't even know where we can follow-up my hard earn money. I have the same sentiment like others here, I have an account in BPI which I used to send money to my family. My companies bank wired transfer the money to BPI last 29 November 2008 but until today (two weeks) the money is not yet credited to my accoount. The bank confirmed that the money has been wire transfered and I was able to get a copy of Fax confirmation of that.

I think it is not proper to reason out that because of the holiday season why this things are happening, they should anticipate that this things happen during holidays and they should have a counter measure plan to avoid this.

We already contacted the branch and all they are said is that they contact their remittance department and waiting for the reply. It is so frustrating that this things happen at this season and we don’t even know where we can follow-up my hard earn money.

]]> By: Gmore http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-2/#comment-89902 Gmore Mon, 08 Dec 2008 09:17:06 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-89902 OMG! ang dami din plang case na katulad ng sa akin until now i haven't receive my remittance from my brother worth 30k pesos. the amount was wired tranfer from india last Nov. 24 2008 pa.... and God hanggang ngayun wala pa! ilang beses na din akong nag pabalikbalik sa branch nila here in bataan. They told me that this things really happen specially when there's an occasion due to large volume of remittances, yah it's christmas season, but it's their problem not ours to suffer and they said the only thing they could do is refer the case to the main branch @ Paseo de Roxas Makati. It's their business and they should know peak seasons. peak seasons means large volumes so they should prepare their system for this instances. they are earning because of their clients so they should give their satisfying service to each and every clients. OMG! ang dami din plang case na katulad ng sa akin until now i haven’t receive my remittance from my brother worth 30k pesos. the amount was wired tranfer from india last Nov. 24 2008 pa…. and God hanggang ngayun wala pa! ilang beses na din akong nag pabalikbalik sa branch nila here in bataan. They told me that this things really happen specially when there’s an occasion due to large volume of remittances, yah it’s christmas season, but it’s their problem not ours to suffer and they said the only thing they could do is refer the case to the main branch @ Paseo de Roxas Makati.
It’s their business and they should know peak seasons. peak seasons means large volumes so they should prepare their system for this instances.
they are earning because of their clients so they should give their satisfying service to each and every clients.

]]> By: toni http://www.pinoymoneytalk.com/problems-with-bpi/comment-page-2/#comment-89615 toni Fri, 28 Nov 2008 02:28:06 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-89615 Hello, I am bumping this thread... so far no one has been openly complaining about BPI's remittance service problems to date. I had been expecting money from the States last week. The money was wire transferred last Nov. 14 and until now I still have not received my money. The money is around 7,500 pesos and it was hard earned earnings from my writing job. and now it seems its lost in the wind. BPI does not answer my mail, when i call their hotline, you have to give an access number which must be first registered or enrolled using the atm machine. what the heck? the hotline is supposed to be there for the customer's convenience why do they make it so difficult for us to call them? when i went to the branch where i opened the account, the tellers could not help me since remittances daw are handled by the main office and not them. so where do i go form here? it is out of desperation that I am asking you to please tell me what to do and how i will make BPI look for my money. it is so frustrating and i would not really recommend BPI to anyone I know. Hello,

I am bumping this thread…

so far no one has been openly complaining about BPI’s remittance service problems to date. I had been expecting money from the States last week. The money was wire transferred last Nov. 14 and until now I still have not received my money. The money is around 7,500 pesos and it was hard earned earnings from my writing job. and now it seems its lost in the wind. BPI does not answer my mail, when i call their hotline, you have to give an access number which must be first registered or enrolled using the atm machine. what the heck? the hotline is supposed to be there for the customer’s convenience why do they make it so difficult for us to call them? when i went to the branch where i opened the account, the tellers could not help me since remittances daw are handled by the main office and not them. so where do i go form here? it is out of desperation that I am asking you to please tell me what to do and how i will make BPI look for my money. it is so frustrating and i would not really recommend BPI to anyone I know.

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