Problems with BPI – Bank of the Philippine Islands

October 15, 2007

Stocks, Mutual Funds, Forex, Finance Philippines

Make Money Online, Stocks, Mutual Funds, Philippines

Dear Bank of the Philippine Islands (BPI),

Here are two of your clients with two separate concerns.

One tried to withdraw cash in your ATM, got nothing because the machine did not dispense any but is still waiting, after two long weeks, for the amount to be credited back to the account.

The other allegedly got victimized by one of your very own bank managers. The client was expecting a remittance from another country, was told there were delays because of numerous problems, but discovered that the branch manager himself apparently took the money. Now, after four long months, the money has not yet been returned.

Pray, tell, BPI, why does it take you a long time to act on the following complaints?

Case #1: The ATM machine that did not dispense cash

Around two weeks ago, PinoyMoneyTalk.com Forum member restless apparently tried to withdraw P20,000 (US$440) in a BPI ATM but received no cash. The card was ejected but the machine did not dispense any bills. Although the transaction receipt clearly confirmed, “No bills dispensed,” the account was debited P20,000.

restless contacted BPI’s Support Hotline and the agent on the other line filed a report. A week later, to his surprise and disappointment, he was told the case had been investigated but the transaction cannot be found. He decided to visit a BPI branch, armed with supporting documents, to file another report. As of this writing, however, no positive response has been received.

Read more about this case in the “BPI ATM did not dispense cash; money still not returned” discussion thread.

Case #2: The bank manager who allegedly stole a client’s remittance

A post from another forum which we reposted in the “Remittance money allegedly stolen by BPI branch manager” thread tells the story of a remittance recipient who has not received the money despite waiting for four months.

The client was expecting a P300,000 (US$6,600) remittance from his mother in Italy. For several weeks, the branch office manager told him the money has not yet arrived supposedly due to various reasons. Annoyed by the two months delay, he decided to file a report in BPI’s Customer Hotline. The ensuing investigation allegedly discovered that the bank manager himself took the money. As a result, the manager was not fired but merely suspended for one month without pay.

However, after two more months, the client has still not seen his money.

Tell us, BPI, is this really the brand of service the third largest bank in the Philippines offers? Why should your clients suffer for problems that were not of their own doing? Why should they wait weeks or months before you solve their complaints?

Your clients want to know, BPI. Don’t ask why.

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Written by James | PinoyMoneyTalk.com · Filed Under Banking and Insurance

Join the discussion! Post a comment below

http://www.facebook.com/taweng.md Rowena Marie Gallardo Tulang-S

hi! I hope somebody can offer me some advice on how to deal with my BPI predicament. I used the BPI Express Cash deposit in one of the ATM terminals in Paseo Roxas amounting to 9500p in 500p bills; however the machine gave a prompt of get the excess cash -2000p; however no receipt came out for my 7500p deposit; =( I checked my balance in another terminal and IT DID NOT REGISTER. Where did my money go? Been trying to contact their hotline to no avail. I resorted to sending them an email. Sana naman mabawi ko ang pera kong pinaghirapan. HELP!
BPI Panapaan Bacoor SUCKS

I also encountered a very unprofessional bpi banker! She even stood up while I was on her table to try to intimidate me, I came there to claim my atm but forgot to photocopy the requirements i bought, and she told me straight face “Hindi ka ba nagbabasa ng requirements?” Hello ms. employee, if it was really a bad mistake to go there without the photocopied reqmnts, just tell me to come back and don’t treat me like a stupid person… WTF????!!!! Is that how a banker should respond to clients, without us depositing your bank will not exist, and you bankers won’t have jobs!!!!! How do I file a complaint? her name is RAIKK from BPI PANAPAAN near Casa Real Montessori School.. Such a rude employee! Im not even sure what her position is because definitely, she shoudn’t pass as a CUSTOMER SERVCE ASSOCIATE (i repeat CUSTOMER SERVICE!!!!)
- ihatebpi.com
  
  I also encountered the same problem with several BPI employees. Since December 2011 the BPI emplyees had no consistency and obviously no awareness of their guidelines cause they gave me conflicting instructions. It’s now January 2012 and after treating me like a ping-pong ball back and forth, I cameback for the nth time..the employee finally said my requirements looked xeroxed. I assured them I myself witnessed the printing and signing of the documents. After they tampered with my letter, the sent me to another BPI branch and that branch questioned why it was tampered. They said the ID’s that I xeroxed were not valid, but were the only ID I had that had my signature. I asked if they could xerox my ID for me using their xerox machine and the rude woman said “wla kami xerox machine”. At BDO, I didnt have that problem, they voluntarily xeroxed my ID’s for me. The BPI worker made me fill out all these paper works that were unecessary, so I complained that I was told all I had to do was sign a pc of paper! I WAS RIGHT. Another BPI worker took over and finally after ONE MONTH I was able to reopen my account. Lastly the rude BPI workers were saying out loud “meron tayong paimportanteng client”. That’s so unprofessional. BPI do not know how to treat their clients right.
marvin lester punzalan

Sir/madam nais k lng po ipaalam s inyo n d b tlga pwde mgpalit o mgpabarya ng khit magkano khit n s inyo nman ngde2posit ang aming kompanya at pra p clang galit smantlang maayos k nman ngpa2palit pkisa ayos nman ang inyong problema s bpi 6750 bldg.d2 s ayala unlike s ibng branch like trinoma at lalo n s market market serendra bldg.cla ay mba2it at pla kaibgan ang mga teller d k2lad d2 s 6750 ilang bses n k ngdeposit pro pa2lit ayaw smantlang s iba ay pnapalitan ang payroll atm nmin ay bpi at blak k din mg open acct.sna kso nka2dismaya pki fix n lng po sna kung my problema man cla s branch n bpi 6750 thanx
Mc_fortunado

nakakarelate ako sa CASE#1 because na experienced ko cia last week Jan.13, 2012. Nakakainis 3 CSR agents na nila nakausap ko mali mali mga information na nilalagay nila sa report. Nag report ako Jan 14, wala daw transaction na nangyari but I have the receipt sabi ng agent follow up ko ng Wednesday. Jan.18, nag follow ulet ako, sabi nung 2nd agent na nakausap ko wala na naman daw at take note MALI DAW ANG TERMINAL ID NA BINIGAY KO, advised saken i check ko mismo sa BPI branch kung saan ako nag withdraw…so pumunta ako pinakita ko pa sa CSR yung receipt at sabi nung nakausap ko tama naman, tumawag kami sa call center ng BPI ta dun cnbi nung CSR na yun na tama yung terminal ID na binigay ko. Gumawa na naman cla ng report that day at sabi saken ma reresolve na yung problem on Friday (Jan 20) which is TODAY!

Tumawag ako ulet for the 3rd time and im really pissed off!!!! nung cnbi saken ulet ng CSR nila sa call center na wala daw ganun nangyari!!!! their CSR really SUCKS!!!!! sinasadya nila maliin mga mga info na binibigay ng customer…ok lang sana yung 100 or 1000 ang nawala saken kundi buong sweldo ko….so sad kc BPI ang pinagkakatiwalaan kung bank but now??? not anymore
- dismayednewclient
  
  and it sucks din na tumawag sa 89-100 nila kase 30 minutes na wla pang phone banker sa line.
dismayednewclient

Talaga bang matagal mag credit ng remittance and BPI? First time namin na gamitin ang bank na ito for remittance and it has been 1 week pero wala pa ung money. Laging sinasabi na i-monitor daw online since direct saving ang account ko. Nakakadismaya for a new client na kagaya ko. Mas mabilis talaga ang BDO, ilang minuto lang nasa account na. Will never use this bank again for remittance services.
dismayednewclient

Talaga bang matagal mag credit ng remittance and BPI? First time namin na gamitin ang bank na ito for remittance and it has been 1 week pero wala pa ung money. Laging sinasabi na i-monitor daw online since direct savings ang account ko. Nakakadismaya for a new client na kagaya ko. Mas mabilis talaga ang BDO, ilang minuto lang nasa account na. Will never use this bank again for remittance services.
Jeh_c18

haaaaaaay shit!
i have remittance from dubai.. it’s not my first time to remit to BPI fr. dubai.
I got this money worth 19,000 plus alst feb 20. I do withdraw 4000 and then 500 in other day then debit tru EPS the 1,000 plus. the last sunday i try to withdraw tru BPO becauseBPI inside sm fairview is not dispensing money. as the instructions was posted on paper. using bdo atm amchine i cant withdraw its says insufficient funds then i try to bdo again same thing happen “insufficient funds” then i try to go outside the mall and try to balance in BPI i got balance. at the top is the amount remaining from 19,000 + then at the bottoom available balance is (-5000 smething) as in nak negative pa.. then i try withdraw ayaw.. unavailble daw..pag uwi ko tawag ako sa bpi customer care then sbi nya punta daw ako sa bank ko tom. Monday nitong feb 27, 2012 pumunta ako sabi lang sakin nakahold duon na daw un sa bank doon sa dubai my prblem. then kinuha un # ko at ifloow up nalang daw ako.. then di ako nakatiis paguwi ng email nga ako sa bpi.. ETO SBI SKIN: Dear Ms. Ignacio:

Greetings from BPI Express Online!

We apologize for the time it has taken us to reply. We apologize for the inconvenience that we cannot immediately verify the reason why the amount is on hold. We will coordinate with your Branch of Account for this. We will notify you as soon as feedback is already available. May we also have your contact numbers?

If you need further assistance or have other concerns, please do not hesitate to send us another e-mail.

Thank you for choosing to bank with us online!

Sincerely,
Mayfel Lopez
BPI E-mailbanking Team
E-mail address: expressonline@bpi.com.ph

email ak ulit nagyong gabi kasi meron tumawag skin kanina tanghali na ganun nga nkahold at sabihan ko daw ung ngpadala.. edi inemail ko un byfriend ko.. ETO SBI:
I checked with my friend in Dubai and his bank said that once the money is in your account they cannot have control over the money, I think your bank is saying rubbish since it is in your account and it is yours.I think you should ask to talk to the manager.tama nga naman kasi once napasok na wla na sila mgagawa dun iyong mgrereciv nlng sa pinas ang mei kargo non.. tae tlga ngiinit ang ulo ko.. ng nakita ko eto 4ward ko din skanla.. grabe eh… kasi kung talgang d pa pumasok un pera sa kanila..dpatung buong 19,000 eh naka hold na.. eh kaso hindi eh ung 14,000+ lang un nkahold..eh ang question ko sakanila PANO KUNG NAWITHDRAW KO N LAHAT UN PERA NUNG FEB 20 PALANG.. ano ihohold nila? dba? dba? ipapa imbestigador ko sila sabi ko sa email ko pag hindi pa nila naayos e2.. ang dami ko na dapat bayaran e..
Grace_calingasan

this BPI is really a mess! this happened to me for the 2nd time!…. i withdraw in their atm machine and their aint no cash dispense but the amount was deducted to my husband’s account. shit on this bank…shit on their poor service…..
- blue_khaye
  
  we do have the same problem mai know if you got your money back .thanks
Martha

I thought I was happy with BPI since I was in college, atleast nailuluwa ng ATM nila allowance ko everytime I needed cash. I once opened a time deposit in Makati branch which have I have pulled out after 5 years, and a credit card na di ko nagamit since i joined my husband abroad.
7 YEARS LATER:
So just recently when I decided to settle in the province, I went to their branch and once again to open an account, a dollar savings account this time. The staffs were not as accomodating compared to Makati and other branches. Inisip ko nalang, kasi cguro naka tsinelas lang ako. Pero kahit naman sa Makati, naka pambahay lang din ako pero maayos makiharap ang manager. 6 months later, I tried to apply for a credit card. I wasnt working anymore, but my husband has been depositing atleast US$2,500. monthly under my account (with US$6,000 balance). The staff informed me that I cant be qualified for the credit card application since I am no longer employed So sabi ko, what if kong mag open ako ng time deposit as collateral with an agreement that you can pull out my investment if di ko mabayaran. Sabi di daw sila nag aallow nyan sa province. But I was shock when he said “bankbook mo nalang ang ipa hold mo sa amin”. Hold as in sila hahawak ng bankbook ko wherein my savings and my husband deposits his remittance for my monthly expenses. I left the bank with my passbook. Ka walang hiya na talaga ang ibang employee ng BPI lalo na sa province.
http://www.facebook.com/profile.php?id=100002361918283 Diordan Mayo Manalon

Good day Sir Or mam Bakit Po hindi ko Invalid Transaction Ang ATM ko,,2 Months na po ako Hindi maka withdraw,,