Comments on: HP laptops, HP Service Center? They suck!

By: Mike

Mike — Mon, 01 Mar 2010 17:13:14 +0000

HP Philippines has the worst service center!
I bought an HP Pavillion dv8 tx1002 in singapore last November 2009and after 1 1/2 months of use, The hard drive broke down. Since it was barely 3 months old at the time, it was definitely still under warranty.I had it serviced at the customer service center at Sen. Gil Puyat, Makati City.

I was informed by their incompetent agents that it will take at least a week to fix the problem. After a week passed i called them up to inquire about my laptop. I was informed that it will take another week to fix the problem because of shipment, repair, etc. So I waited another week. After the second week passed, I called AGAIN to inquire about my laptop. Again I was informed that it will take another week to fix the problem because of some lame excuse. It took 3 WEEKS just to replace the hard drive.

That’s not all! when it was returned to me I noticed that most of the drivers for my operating system is missing. Also, The recovery manager for my laptop was gone. You’d think that would be the end of my experience with their customer service. Well, you’d be wrong.

Barely 7 days have passed since the return of my laptop and I’ve been experiencing major slowdown of my system whenever it was in battery power. So again I had it serviced at that poor excuse of a service center they have. In fairness, they said that it would only take 3 days to fix the problem. After the 3rd day, I went there to pick up my laptop. I didn’t really trust them after all the trouble they gave me so I tested my laptop infront of their agent named “NAD”. Lo and behold! the problem was still there. I was like ” what is this! you didn’t fix anything”. Nad made an excuse which I didn’t really understand since he was contradicting himself the whole time. I wasn’t even listening anymore after 5 minutes since their customer beside the table I was sitting in was being harrassed by their “senior agent”. In the end, nothing was fixed and I came home with a very terrible experience.

So bottom line is that if you are a filipino, NEVER EVER buy any hp product. This is the best option in order to avoid their service center.

HOWEVER, if you’re unlucky enough to purchase one of their products and you have no choice but to go to their service center. I advise you to expect the following:

1) Expect that they won’t call you even though it states in their contract with you that they will.

2) Expect that they will make you wait a looooooong time before your product is returned to you

3) Expect that they won’t fix the problem with your unit. If they do fix something, it will be medioce at best.

4) Expect that they will make excuses why they can’t fix your unit.

5) Expect that you’ll be harassed and made a fool off by their service agents.

5) Expect that you will be traumatized by this experience.

You have been warned…

By: Mateo Manuelito A.

Mateo Manuelito A. — Tue, 29 Dec 2009 15:51:09 +0000

im a plan holder; and i need my whole refund on my plan.

By: samatoh

samatoh — Fri, 25 Dec 2009 05:08:02 +0000

After receiving the laptop, I started it up immediately. However, I got an error code with blue screen. So, I tried to format it. However, another error message appeared and I couldn’t proceed.

So, I tried to send emails and contact them through phone calls immediately. Eventually, I got the following results:

Email:
1) Sending about 20 emails to them. My email was first replied after more than 10 business days and after sending more than 10 emails to them.
2) They only replied about 5 of my emails. All emails were saying the same thing, “there is nothing we can do and you have to contact this or that number…..”
3) One of them gave his fake email address to me over the phone, so that I no longer could contact him back.

Phone calls:
1) I received support from the ENTIRE company because my calls were being transferred to all different departments endlessly. Everyone said that was not their jobs.
2) One of them gave me fake extension number in preventing me to get back to her.
3) Even I have left my voice message to them, they just didn’t seem to care to return your calls.
4) They promise to call you back, but they won’t call.

After dragging me over 8 weeks, the technical support team said that there was nothing they could do to solve my problem. They didn’t want to provide refund, repair or exchange the defective unit for you. They just won’t respond to you at all.

I have to say that they have the best combination between product and service on earth:
The worst product + the lousiest support

They are already the “BEST”, what else you could ask for more?

By: DonGkeY

DonGkeY — Fri, 30 Oct 2009 06:03:09 +0000

Yeah…HP sucks….I bought a laptop HP-1135EE DV-6000 last 6 months ago, and after 2 months, the LCD is garbled, or seems like vibrating display…. wow..My daughter is only using this laptop for his projects only and some games, but how come this problem occured…Hey, HP guys, can you make your product damage after a year….lol….

By: John

John — Thu, 25 Jun 2009 06:53:57 +0000

Hp totally sucks!!! they don’t know what’s the problem and even don’t know how to fix the problem of their products, I owned 2 nc6000 laptops until now they haven’t come up of a better solution, why it won’t boot up and only the charge symbol lights up upon pressing the power button the fan goes on and die…I have asked them what is the cause of this problem they cannot even speak a damn word out of their mouths to tell there customers that it is a design problem that we cannot resolve.

By: igiling_giling

igiling_giling — Fri, 12 Jun 2009 04:28:12 +0000

huonga abay walangyang hp yan

By: aravind

aravind — Tue, 02 Jun 2009 08:45:47 +0000

HP customer care totally sucks!
I bought a wireless mouse only from them. It stopped working with in 2 weeks of the day of purchase.
I went to a service center near by with the dead mouse. and they said they won’t take mice!
To get service for a mouse that I bought for 1000rs, I have to take a day off from company and need to drive 25+ kms in bangalore. And it is not guaranteed that I will get back the mouse serviced with in that day or another. I may not get it repaired at all if something is broken inside the mouse. They gonna say I broke it.
I registered a complaint online and got a call back from customer care after 13-15 days!!
Even that guy was not ready to listen the problems properly.. He asked me if I am using the mouse with a desktop or laptop. I told its laptop. Then he told me another guy will call me if its laptop and hungup the call.. never got a call back after that from HP..

if you are thinking f buying an HP product.. please rethink. you gonna jump into trouble.

– by the way, I happened to meet a guy working in HP customercare. He told me the way that they have been told to respond to the customers. Can you believe it, whatever the problem you will report they will ask you to reinstall the drivers first. even after they understood that its an hardware issue actually. if that doesn’t work, they will ak you to reinstall the OS itself. Can’t you believe it? try calling their customer care once.

By: mike

mike — Thu, 21 May 2009 18:22:57 +0000

I am the person who post a comment here last Feb. 5 2009. I might be able to help you with some of your problems on your pc’s and laptop free of charge. here is my blog site http://mikestechnicalpc.blogspot.com/. thanks

By: cezary

cezary — Wed, 13 May 2009 12:17:19 +0000

i can say one positive thing about hp, i have printe deskjet d2360 and it works well after 3 years use

By: cezary

cezary — Wed, 13 May 2009 12:04:34 +0000

i had two hp laptops, both crashed. the first after a year and i even do not remember the modell. the second one hp nc8000 first a 80 gb HD broke down and i paid a lot to get all pictures recoverd from that disk. i both then a new toshiba 40gb HD and put inside my NC8000, some 8 months later motherboard collapsed- nothing to do, only 350euro to get a new one. I think hp laptops are programmed to break down , sth. like self distruction. than i see people who have their acer etc. working 24h a day for years and i wonder about globalised shit worth market and marketing campaigns.
it is time i stop to believe in hp etc which are considered longlife products(by whom considered)
and i follow what i see with my eyes, that an acer laptop working 24h a days after years is still fine.

By: masoud

masoud — Wed, 06 May 2009 12:44:35 +0000

hp sucks believe me i had two hp notebooks and both of them got crashed !!! so i think i can say hp sucks!!!!!!!!

By: mr B

mr B — Wed, 29 Apr 2009 07:29:52 +0000

Ive recently bought a tx2000 tablet pc last april 2008.Ive asked my tito abroad to buy it for me since it costs half as much as it does here.I thought I had a good bargain for my money.It was working quite well for a few months but started having BSOD’s last december(7mons later).It’s always having different errors and having to dump memory.So i thought I should try to use the restore CD and the restore to factory setting in the bios startup.But then it does not finish the whole restore process and always ends up with a bluescreen.I got desparate and tried formating it then installing a new OS(vista) on it.After numerous errors i eventually got it right but lost some functionality of the touchscreen.I wasnt sure if the warranty is still covered but I said i might as well try.So even if without the purchase receipt they still accepted it.I thought wow such good customer service.They then replaced the video card(it was defective daw).But then it still keeps getting the BSOD’s especially when i use wifi.(Maybe they didnt even replace it, one cant tell di ba?).I got it back but it still had BSOD’s so I returned it again.They were unable to find the problem and just updated the softwares so i started documenting BSOD’s even if I had 100 secs to get a picture to give it to the tech engineer as they suggested to me.I was able to capture quite a few before returning it back again last april 17.Last week they gave me a call saying that it was a software problem and they had to charge me 1600k for a reformat with a 3 mons warranty for the software.I eventually agreed since there seems to be nothing more that I can do.My warranty is almost up (may 1 2009 to be exact).I’ll be picking it up tommorow and I only have a few hours to check if they have resolve the issue.I hope i dont get BSOD’s anymore.Its just so disappointing because HP seems to entice you with such amazing features but you eventually find out the life of the product is almost disposable.Maybe I should have bought something japanese or taiwanese instead(my friend had an acer and she kept on dropping it yet it still works quite well,mine was well pampered yet it had these problems).To think it was the americans that invented the computer.

By: jk

jk — Thu, 23 Apr 2009 15:38:08 +0000

Ohhh man..your horror with hp service center or shall i say deservice center makes me worried of what will happen to my hp mini 2133. im having problem with the built-in mic reception and need check up’s from the center…now i am thinking, is really worth going there for querries. i dont want to end my querries to worries.. i dont know if it’s a software or hardware problem. damn.

the mic reception is dead poor…imagine you’re talking to a hearing impaired person. that’s my hp mini case.

God bless and wish me luck.

By: Lee

Lee — Thu, 23 Apr 2009 07:40:05 +0000

Rule of Thumb, when Battery charges at 60-70% efficiency. Replace. I repeat, Replace.
With the touch pad, check online software solutions first if it just acts weird.

HP is in some ways tougher than some of the gadgets released on the market, but it sucks with your battery, audio and touch pad.

Another techie rule of thumb, DYI solutions come a long way, since even some tech support personnel don’t even know what the heck are they doing.

By: matthew

matthew — Wed, 22 Apr 2009 22:45:35 +0000

my hp laptop repaired in pinoylaptops.com they increase the price of repairing from 7800 to 8500 but mine was change board so that it’s like new hp 11000. go there to repair your dead laptop.