How to send and receive money via Western Union

Here’s some useful information regarding how to send and receive money through Western Union. Transferring money via Western Union is convenient and easy because once the transaction is approved, the receiver can pick up the money right away (depending on the hours the Agent is open).

In order to facilitate a money transfer or funds pick up, you first need to visit a Western Union agent. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

To search for a Western Union agent in the Philippines and worldwide, click here.

SENDING MONEY

• How do I send money via Western Union?

Fill out the “Send Money” form. Then present your form, identification card, and cash to the Agent clerk. In addition to the money you’re sending, you must also pay transfer fees. Sign the receipt. Your receipt will have the MTCN (Money Transfer Control Number) that will allow you to track the status of your money transfer online.

• What IDs can be used?

Any current government-issued ID such as Passport, Driver’s License, Social Security ID, GSIS ID, NBI Clearance, OFW ID, etc.

• How will I know if my money transfer has been paid?

Visit the Western Union website and go to the Tracking section. Find out the status of your transaction by typing in the Money Transfer Control Number (MTCN).

RECEIVING MONEY

• How do I pick up a money transfer?

First, complete the “Receive Money” form. This will ask for the transaction’s MTCN, full name of the sender, city and country the money was sent from, the amount sent, and your contact details. Then present the form and identification card to the agent. Review and sign the receipt that the agent will you. The agent will then give you the money that was sent to you and a copy of the receipt.

• What IDs can be used?

Any current government-issued ID such as Passport, Driver’s License, Social Security ID, GSIS ID, NBI Clearance, OFW ID, etc.

• How will I know if my money transfer is ready for pick up?

Visit the website WesternUnion.com and go to the Transfer Status section. You’ll need the name of the person who sent you the money and the MTCN.

• How does Western Union pay out money transfers?
  

Generally, payments are in the form of cash but, in some cases, a money transfer may be paid out in check or pay out card. Cash paid may be in US Dollars or local currency.

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