Comments on: PayPal discourages phone calls to get Expanded Use Number

By: lady

lady — Fri, 14 Dec 2007 05:00:29 +0000

i just sent union bank and email til now wla pa response.. but sana they will respond agad so that i will be spared from the agony of waiting for days to get a 4 digit number. duh!

By: ia

ia — Wed, 12 Dec 2007 07:54:50 +0000

Would emailing them be better than calling them? Why does PayPal discourage it? Does it offer a better way of getting the expanded use number?

By: Juler

Juler — Fri, 07 Dec 2007 08:41:38 +0000

I just email unionbank earlier asking for my EXPUSE no. I hope they will reply as well today.

By: Billy

Billy — Sun, 02 Dec 2007 16:09:40 +0000

“In the past, EXPUSE Numbers were available in the online banking account of a UnionBank customer”

yes i remember this. The “Visa Electron Inquiry”. this was how I got my EXPUSE number. I wish they would return this, as I was unable to add my EON card to Moneybookers (their verification system charges a random USD amount, and I need to tell them the amount). Unfortunately, Unionbank “has no facility to log foreign currency transactions on a peso denominated account” i asked why before they had that facility and now they didnt. my branch couldnt give me an answer.

By: Don’t Call to Get ExpUse Number for Paypal » JoizDotOrg

Don’t Call to Get ExpUse Number for Paypal » JoizDotOrg — Mon, 26 Nov 2007 09:20:16 +0000

[...] users, you would have to call to get the EXPUSE number. But as I’ve found out from Pinoy Money Talk: Paypal strongly discourages this policy of contacting card companies to get the Number, as seen in [...]

By: Biske

Biske — Sun, 25 Nov 2007 21:55:16 +0000

^I don’t think it’ll go as far as that. The way I see it, PayPal discourages calling card issuers para hindi makulitan sa mga taong hindi makapaghintay ng EXPUSE number nila. Just imagine if PayPal says otherwise. Millions of people would be bugging credit card companies and issuers 24/7 for their EXPUSE number.

By: markku

markku — Sun, 25 Nov 2007 16:27:08 +0000

I guess UnionBank is not yet familiar with the complete process regarding PayPal accounts. Hopefully, they update their procedures soon enough before PayPal thinks they’re a security risk and ban them.

By: sapphrene

sapphrene — Sat, 24 Nov 2007 14:07:40 +0000

If I remember correctly (having handled calls for a payment processor, and then a bank), customers are advised to check their online banking account or wait for the credit card statement to get the expanded use number. They shouldn’t even call the bank (whether they used a credit card or debit card) to get the EXPUSE. Instead, the bank offers to send an updated statement.

I didn’t know that the EXPUSE may be given over the phone until I called my card company last week to inquire on the statement that I hadn’t received. After I mentioned that I need the statement for the EXPUSE, the representative volunteered to give it to me over the phone. I wouldn’t want to get the agent into trouble so I asked, “Are you really sure?” There. I got the EXPUSE number over the phone.

I think, as an added level of security, banks shouldn’t give it over the phone.

By: yagami_kira

yagami_kira — Fri, 23 Nov 2007 12:05:26 +0000

PayPal states “PayPal strongly discourages customers from calling their CREDIT CARD COMPANIES in order to obtain PayPal Expanded Use Numbers.”

UnionBank is “not” a credit card company. The credit card company is VISA.

Is this correct?

By: Biske

Biske — Fri, 23 Nov 2007 10:53:23 +0000

I emailed unionbank before I called them. Guess what? They didn’t know what EXPUSE was. I think it was because I was one of the first who applied for the EXPUSE number. I applied for mine June pa ata yun.

By: pinkfish

pinkfish — Fri, 23 Nov 2007 06:42:46 +0000

bakit kaya ayaw ng Paypal? got mine by calling unionbank. pwede pala thru email. hehe

By: tOn

tOn — Fri, 23 Nov 2007 01:44:19 +0000

instead of calling, i tried email unionbank for my expuse number, after two hrs nasa email ko na….