Comments on: Why, BPI, why? http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/ Make Money Online, Google Adsense, SEO, Stocks, Forex, Mutual Funds Philippines Sun, 06 Jul 2008 13:09:12 +0000 http://wordpress.org/?v=2.5.1 By: jax http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-51570 jax Wed, 30 Apr 2008 22:42:11 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-51570 ngyari na din sakin yan, im just a small earner with a family.500 pesos is a big deal to me, un nalang natitira sa atm ko gamit para sa salary ko. tapos nun wala akong pamasahe pauwi, naisip kong magwithraw, nakailang minuto ako naghintay taz lumabas ung card pero pera hindi. nanlumo ako.no choice naglakad ako pauwi from paranaque to las pinas. it was hard earned money 500 na nga lang nawala pa??????? bakit?????? ngyari na din sakin yan, im just a small earner with a family.500 pesos is a big deal to me, un nalang natitira sa atm ko gamit para sa salary ko. tapos nun wala akong pamasahe pauwi, naisip kong magwithraw, nakailang minuto ako naghintay taz lumabas ung card pero pera hindi. nanlumo ako.no choice naglakad ako pauwi from paranaque to las pinas. it was hard earned money 500 na nga lang nawala pa??????? bakit??????

]]> By: Ark http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-10103 Ark Tue, 27 Nov 2007 05:58:42 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-10103 Im also a victim. i withdraw at BPI ATM market market small amount nga lng d sya nagdespense ng pero ng nagcomplain me they said na despense daw un money but with honesty wala talaga nadespense. kaya after a week close ko na acct ko Im also a victim. i withdraw at BPI ATM market market small amount nga lng d sya nagdespense ng pero ng nagcomplain me they said na despense daw un money but with honesty wala talaga nadespense. kaya after a week close ko na acct ko

]]> By: Ces http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-9548 Ces Fri, 09 Nov 2007 16:51:47 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-9548 I'm losing my trust with BPI. What kind of investigating team (or whatever they call themselves) BPI has. They are so slow to act on complaints like the one I filed. I was trying to withdraw 10,000.oo but I did not get anything from the machine, much worse is that it was debited to my account. I called the hotline told me to wait for the result of the investigation. Days passed by, everytime I call Customer Service Hotline, I get the same answer. I think we, clients have weak proofs for these cases because all we have is just a piece of paper which they call transaction slip. They can easily say that there was not found any problem or it's not that I'm just telling false accusations, and poor me, will suffer the consequences for their mistakes. I was hoping that there are surveillance cameras on their ATM, but to my disgust, BPI DOESN"T HAVE CAMERAS ON THEIR ATM, i was told by a branch manager. I was hoping they have it so I can prove that I went home empty handed. I am not rich. 10,000 is a big deal to me, it was hard earned money. I'll give them 1 more week, and I swear, I'll pull out all my money and open an account to other bank. I’m losing my trust with BPI. What kind of investigating team (or whatever they call themselves) BPI has. They are so slow to act on complaints like the one I filed. I was trying to withdraw 10,000.oo but I did not get anything from the machine, much worse is that it was debited to my account. I called the hotline told me to wait for the result of the investigation. Days passed by, everytime I call Customer Service Hotline, I get the same answer. I think we, clients have weak proofs for these cases because all we have is just a piece of paper which they call transaction slip. They can easily say that there was not found any problem or it’s not that I’m just telling false accusations, and poor me, will suffer the consequences for their mistakes. I was hoping that there are surveillance cameras on their ATM, but to my disgust, BPI DOESN”T HAVE CAMERAS ON THEIR ATM, i was told by a branch manager. I was hoping they have it so I can prove that I went home empty handed. I am not rich. 10,000 is a big deal to me, it was hard earned money. I’ll give them 1 more week, and I swear, I’ll pull out all my money and open an account to other bank.

]]> By: James | PinoyMoneyTalk.com http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-9187 James | PinoyMoneyTalk.com Wed, 31 Oct 2007 07:47:23 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-9187 <b>amerah</b>, your boyfriend's stance on the issue is understandable. If he wants to remain silent about it, then we respect that. But I think people, especially those using BPI's Remittance Service, ought to know that these instances do happen, and that is the reason we posted this article. We hope that by bringing this issue to light, others who had similar experiences will know what to do. Still, I personally find it annoying that it took BPI 4 months to return the money to your boyfriend. Was he paid interest on top of the principal? At 1% interest p.a., that P300,000 would have earned P1,000. More if it was placed in a time deposit or a mutual fund. amerah, your boyfriend’s stance on the issue is understandable. If he wants to remain silent about it, then we respect that.

But I think people, especially those using BPI’s Remittance Service, ought to know that these instances do happen, and that is the reason we posted this article. We hope that by bringing this issue to light, others who had similar experiences will know what to do.

Still, I personally find it annoying that it took BPI 4 months to return the money to your boyfriend. Was he paid interest on top of the principal? At 1% interest p.a., that P300,000 would have earned P1,000. More if it was placed in a time deposit or a mutual fund.

]]> By: amerah http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8745 amerah Mon, 22 Oct 2007 07:33:22 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8745 my bf doesn't doesn't want to sue the manager because he said that the manager is an old man and what he just want is to give his money back. and bpi told him not to sue them and tell anybody what happened my bf doesn’t doesn’t want to sue the manager because he said that the manager is an old man and what he just want is to give his money back. and bpi told him not to sue them and tell anybody what happened

]]> By: Trebz http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8692 Trebz Sun, 21 Oct 2007 12:18:27 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8692 Wow...amazing BPI !!! Is this real or not. I have been banking with BPI for more than a decade now and so far this never happened to me. I even at one point disputed with BPI a penalty of P2000.00 charged to me for a cheque presented to them twice (the same cheque) with first no funds and again with stop payment. I told them the second charge is not reasonable knowing that the cheque has a stop payment and when presented the account holder should not be charged for penalty as when the first time the same cheque was presented without funds. Luckily, I was able to get the P2000.00 and credited to my account. ATM withdrawal has a daily limit. I think maximum you can withdraw for a single day is P10,000.00 or if P20,000 is allowed you cannot do it in single transaction due to the amount being disposed may not fit in the disposal window or it could happen that the cash available inside the machine may not be enough to cover your withdrawal of P20,000.00. You have to do it in batches. By the way, you could have filed a case against the branch in that case and you could have been compensated for the trouble they have caused you. What you could have done is discretely gathered the necessary information and proofs that indeed the branch manager has stolen the money from your account and then once you have all the papers and evidence, you could have hired a lawyer and present the case. It is just right that we as customers have the power to be compensated by these banks when they made mistake as when it happened to us they are so quick to penalized us....it is just right to turn the table to the other side sometimes. Wow…amazing BPI !!! Is this real or not. I have been banking with BPI for more than a decade now and so far this never happened to me. I even at one point disputed with BPI a penalty of P2000.00 charged to me for a cheque presented to them twice (the same cheque) with first no funds and again with stop payment. I told them the second charge is not reasonable knowing that the cheque has a stop payment and when presented the account holder should not be charged for penalty as when the first time the same cheque was presented without funds. Luckily, I was able to get the P2000.00 and credited to my account. ATM withdrawal has a daily limit. I think maximum you can withdraw for a single day is P10,000.00 or if P20,000 is allowed you cannot do it in single transaction due to the amount being disposed may not fit in the disposal window or it could happen that the cash available inside the machine may not be enough to cover your withdrawal of P20,000.00. You have to do it in batches.
By the way, you could have filed a case against the branch in that case and you could have been compensated for the trouble they have caused you. What you could have done is discretely gathered the necessary information and proofs that indeed the branch manager has stolen the money from your account and then once you have all the papers and evidence, you could have hired a lawyer and present the case. It is just right that we as customers have the power to be compensated by these banks when they made mistake as when it happened to us they are so quick to penalized us….it is just right to turn the table to the other side sometimes.

]]> By: amerah http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8625 amerah Sat, 20 Oct 2007 13:00:35 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8625 Regarding case #2, my bf is the once whose involve here, his card had been broken so he went to his branch which is in UN and then bpi tol him to go back after 3 working days to get his new card, after 3 days he went back an got the card an when he checked it, his balance is zero, so he went back again to the bank and the employee there said that he should talk to the banch manager which he id, the manager said that there had been a problem in encoding, that he should check his acount after 3 working days, so he id an still his balance is zero, so he went back again and the manager sai that they can't trace the money that his mom snt, that he should call his mom an faxed the deposit slip, the following day his mom faxed it,and again the manager said to wait for 3 working days,after 3 days again, nothing has change, my bf keep on calling the bank and they always said that the main branch is fixing the problem, or the manager was at a meeting in the main branch regarding his problem but after 2 months of waiting my bf finally called their customer service and they said that there's no report regarding his case coming from UN branch, so the main branch conucted an investigation and found out that the manager in UN branch use the money (Php300,000) because he has a problem at home, the manager in UN branch amitted that he did used the money. He was just suspened for 1 month without pay and he said sorry t my BF, that's it,they said after 3 working ays it will be fixe but after 3 weeks of waiting, it's not yet fixe because what the main branch sai that they're just waiting for the VP to sign the paper because they need his signature because it's the bank's money that there going to used, and they said to my bf not to tell anyone or report this to anyone, just between him and the bank. after 4 months of long waiting, my bf receive a check coming from BPI's main branch with the said amount (Php300,000) Regarding case #2, my bf is the once whose involve here, his card had been broken so he went to his branch which is in UN and then bpi tol him to go back after 3 working days to get his new card, after 3 days he went back an got the card an when he checked it, his balance is zero, so he went back again to the bank and the employee there said that he should talk to the banch manager which he id, the manager said that there had been a problem in encoding, that he should check his acount after 3 working days, so he id an still his balance is zero, so he went back again and the manager sai that they can’t trace the money that his mom snt, that he should call his mom an faxed the deposit slip, the following day his mom faxed it,and again the manager said to wait for 3 working days,after 3 days again, nothing has change, my bf keep on calling the bank and they always said that the main branch is fixing the problem, or the manager was at a meeting in the main branch regarding his problem but after 2 months of waiting my bf finally called their customer service and they said that there’s no report regarding his case coming from UN branch, so the main branch conucted an investigation and found out that the manager in UN branch use the money (Php300,000) because he has a problem at home, the manager in UN branch amitted that he did used the money. He was just suspened for 1 month without pay and he said sorry t my BF, that’s it,they said after 3 working ays it will be fixe but after 3 weeks of waiting, it’s not yet fixe because what the main branch sai that they’re just waiting for the VP to sign the paper because they need his signature because it’s the bank’s money that there going to used, and they said to my bf not to tell anyone or report this to anyone, just between him and the bank. after 4 months of long waiting, my bf receive a check coming from BPI’s main branch with the said amount (Php300,000)

]]> By: leela http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8591 leela Fri, 19 Oct 2007 06:17:46 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8591 hmmm...i've been a BPI user for the last 20 years. bata pa lang ako, may account na ako sa kanila. =) i have experienced na hindi naglabas ng pera yung BPI ATM kasi makapal na masyado yung pera. i think i attempted to withdraw 10k in just one transaction. may 100s yata kaya kumapal. i also experienced when i withdrew my salary and then nakalimutan kong kunin agad yung money from the slot (nakikipagkuwentuhan while nagwiwithdraw). may time limit pala yung money sa slot kaya kinain yung pera ko. in both cases, i was able to get the credit in just one day. i just called BPI hotline and gave them the necessary details (transaction #, account details #). i didn't have to follow up pa. even sa emails ko, i always get an answer within 24-48 hours. hmmm…i’ve been a BPI user for the last 20 years. bata pa lang ako, may account na ako sa kanila. =)

i have experienced na hindi naglabas ng pera yung BPI ATM kasi makapal na masyado yung pera. i think i attempted to withdraw 10k in just one transaction. may 100s yata kaya kumapal.

i also experienced when i withdrew my salary and then nakalimutan kong kunin agad yung money from the slot (nakikipagkuwentuhan while nagwiwithdraw). may time limit pala yung money sa slot kaya kinain yung pera ko.

in both cases, i was able to get the credit in just one day. i just called BPI hotline and gave them the necessary details (transaction #, account details #). i didn’t have to follow up pa.

even sa emails ko, i always get an answer within 24-48 hours.

]]> By: James | PinoyMoneyTalk.com http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8497 James | PinoyMoneyTalk.com Wed, 17 Oct 2007 08:13:46 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8497 Welcome to the Philippines, web entrepreneur! Hehehe... Welcome to the Philippines, web entrepreneur! Hehehe…

]]> By: web entrepreneur http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8492 web entrepreneur Wed, 17 Oct 2007 07:59:57 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8492 I thought only gov't officials can get away with corruption. I thought only gov’t officials can get away with corruption.

]]> By: James | PinoyMoneyTalk.com http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8490 James | PinoyMoneyTalk.com Wed, 17 Oct 2007 07:57:16 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8490 <b>Nick</b>, sad to hear that. I've been using BPI Remittance for more than 2 years now and, fortunately, for me I've not experienced any problems. Hope your issue with them gets sorted out. Let us in on any updates. <b>jc</b>, exactly. I personally think the public, especially OFWs who course remittances through banks, deserves to know that these scumbags exist. They need to be warned so that they can take precautions and also know what to do should something like that happen. I also agree that that manager should not just be suspended. He/she should be jailed! Nick, sad to hear that. I’ve been using BPI Remittance for more than 2 years now and, fortunately, for me I’ve not experienced any problems. Hope your issue with them gets sorted out. Let us in on any updates.

jc, exactly. I personally think the public, especially OFWs who course remittances through banks, deserves to know that these scumbags exist. They need to be warned so that they can take precautions and also know what to do should something like that happen. I also agree that that manager should not just be suspended. He/she should be jailed!

]]> By: jc http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8269 jc Tue, 16 Oct 2007 14:58:07 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8269 Wow! Wait a sec. The word is "stolen" right? Taking money that is not your own... The manager was suspended? Shouldnt he/she be in jail right now? Taking money without permission, by any means, is punishable by law right? Not only should the manager be fired, he should also be banned from any bank he applies, or any financial institution after going into jail! I mean come on, we (clients) are punished whenever we have delayed payments and bouncing checks that's why we try very hard to protect our credit rating. That's foul! Wow! Wait a sec. The word is “stolen” right? Taking money that is not your own… The manager was suspended? Shouldnt he/she be in jail right now? Taking money without permission, by any means, is punishable by law right? Not only should the manager be fired, he should also be banned from any bank he applies, or any financial institution after going into jail!

I mean come on, we (clients) are punished whenever we have delayed payments and bouncing checks that’s why we try very hard to protect our credit rating. That’s foul!

]]> By: Nick Nichols http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8255 Nick Nichols Tue, 16 Oct 2007 03:34:21 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8255 Are you kidding me? Is this true? Anyway ... here's my story: http://mamutong.com/2007/10/16/bpi-remittance-department/ Are you kidding me? Is this true? Anyway … here’s my story: http://mamutong.com/2007/10/16/bpi-remittance-department/

]]> By: James | PinoyMoneyTalk.com http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8253 James | PinoyMoneyTalk.com Tue, 16 Oct 2007 02:24:29 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8253 Yup, that's what we heard. That manager should have been fired. And the money should have already been returned. But after 4 months, still nothing. I'd be in rage if that happened to me. Yup, that’s what we heard. That manager should have been fired. And the money should have already been returned. But after 4 months, still nothing. I’d be in rage if that happened to me.

]]> By: cyberpunk http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8238 cyberpunk Mon, 15 Oct 2007 16:52:19 +0000 http://www.pinoymoneytalk.com/2007/10/15/problems-with-bpi/#comment-8238 yikes, that's scary! and the manager only got suspended? what the hell! yikes, that’s scary!

and the manager only got suspended? what the hell!

]]>